Everything was amazing they got us in the same day no issues. Only thing the truck was dirty in the cab although it didn't bother me at all as long as I don't get charged for it lol.
alexis bracewell
Customer Reviews for Shalimar Storage of By the Sea Resort
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Judith who checked me in was so helpful and kind. Will definently go back!
CATHY WARRENThe mechanics of the vehicle was not good. The steering wheel was out of tune. I had turn the steering wheel too much to keep the truck straight on the road. I was not happy with the vehicle. Plus it smelled really old.
RUSHELL GORDONWhole thing super easy and economical, thanks again!
GREGORY HELMSTheir customer service was on point everything was perfect
SHANON FONDATire pressure low. Wouldn't let you return to different location.
TAMMY SAWYERthe service was great customer service was also great I'm very happy with my service.
Lucien EscofferyNeed an area to leave you car. Other then that, great!
Miguel MartinezJudith made the process so smooth!
SANDY THOMPSONnice lady to help me
MICHAEL CAHALANFirst of all, this location is a PIG PEN. Dirt lot, not attended, shabby business location. UHaul should be ashamed to call this dump their own. And, I found out online that they tacked on a $25 charge for folding the blankets I paid to rent. So, even though I PAID extra to rent the blankets, I'm supposed to fold them too?! A rip off. Never again UHaul.
James AndersonSuper customer service!!
Tadgi DeBerg,Judith, the sales and service representative was highly professional, knowledgeable and friendly. She made my experience exceptional.
Joseph TruexNot the location or the rep's fault. She was great. The truck, on the other hand, reeked of what smelled like cat urine. We tried to clean the truck's interior and air it out to no avail. There were no other trucks in our immediate area available in that size, so we had to suck it up for a week. Other than that, the rest was a good experience and your rep does you a good service when she works.
Laneschia Phillipsyour front desk employee provided excellent service
Kamel CondeJudy was very helpful and suggested what truck size I needed. She was right. I was going to go smaller but that would have made 3 trips instead of 1. Thank you for you knowledgeable staff.
EDNA SANNICANDROThis place needs a bigger lot. I was there before 10:00am and barely had room to park the truck.
Thomas AdamsCorrect odometer reading- was charged additional 191$ by error- I wasn’t able to change the odometer reading on the app- was erroneously charged more miles that were NOT driven!
Michael LewisThe person that helped us was wonderful to work with and very helpful. I hope you are paying her well!
kevin GoinsThe woman who helped me in the rental department is awesome at Shalimar Storage. She was very accommodating and sweet. Great addition to UHaul
CHARLES BOLLINGERThanks
Tim DanforthYudith, runs a top-notch business. You need 10 more reps like this lady! She was great and quick to help us very friendly, and answered all of our questions. We will use this location again.
Cara GarciaOutstanding person at the front desk, the whole experience was easy and pleasant.
Rachel DeQuattroI was billed $450 and quoted $420
Adam ViarOutstanding service. Rented from this location twice in the last week and both times the service and the vehicle were great
DAVID FRANCOEURGreat customer service!
JAMES ARTERBURNDidn't have any contact with workers...this location had a Dropbox for the keys.
Cambria McCueLock was hard to open- the letters were difficult to read. It maybe time to replace lock - otherwise experience was great.
Mark PortanovaVery nice and helpful as well as convenient location.
Tim GoernerI had a great trip. No issues at all. Checking it back in was a quick and pleasant experience.
jackie bareettReminder that this location closes for lunch 12-1
Rob RochelleFor drop off I would recommend because location. However location had inaccurate hours listed. Remote drop off location and signage were inadequate, as was clear business name.
Robert KrallUhaul is a rip off
Denise NewmanJudith Ju was the most pleasant and professional person I have ever worked with. Just a joy to work with, cannot say enough about her. Have and will recommend her location for any rental.
FRANK CARRFoul smelling interior. Van was on spare tire and check engine light was on. Representative was not onsite on time of rental pick up or drop off.
Adrian HernandezOverall -Excellent service!!!
Allison HenryShalimar Storage and U-Haul rocks! In 40 years, it has never been any better than right here, right now. TY for treating me so well!!
Thomas SandoeI made a last minute change to the drop off location who helped at this location was so helpful and efficient walking us through the change and drop off procedure. Easy to get into location, would definitely recommend!
Katie BellThe Lady that works there at the Back Beach Location Is so very good and helpful at any question you may ask her in english or multi languages Great professional experience I am a local and will recommend her to others
CHERYL GONSALVESExcellent customer service by Judith!!!
CHRISTOPHER CARL SIEBENSCHUHThe lady at the front desk to this was very helpful. I was not able to rent a place that was a U-Haul provider as the one in Panama City was completely full. I tried to rent one where I turned in the U-Haul and I had to pay full price. There was no offer of a free month like on the website and the location in Panama City was completely full.
Tera JordanExcellent Service
JOSE GALLEGOGreat customer service from the agent!
James GarrisonDidn't get dolly that I requested, I had to extend my rental several times but apparently no notes were taken so the lady at the actual location accused me of lying, and was ready to charge me for stealing the uhaul! She was very very rude and hateful!
VERONICA COXTo keep smiling! Judy was exceptional in helping us with what we needed, from start to finish. If we ever need to move again, and she's still at this location, we will be back.
MARTIN MARINONo appliance dolly available at site. Had to go to another location for a dolly and rent it one way. Pricing for mileage was much higher for Saturday than it would have been for a weekday.
Ernest MartinezWas fine they stay later so we could get the truck returned
Rick GainesKeep up the great line of communication with client.
Nicholas DamonI was supposed to pick up U-Haul at 15th street location. I did not receive a message telling me otherwise. Had movers waiting on me for an hour.
Sandra CarpenterHours on website state open 9-4:40. Arrived to return truck @ 3:50. Locked doors. Also , informed person that fuel gauge was not reading full. Was told to take picture. Put $25 into tank, for a 20 mile trip. Cannot retreive my ovepayment for fuel as no one is there when I can get there to make a claim. Nothing on your websites to call to fix issue.
Brian WojcikMy customer service person was outstanding and so flexible with me as I needed to extend my rental a few days.
Rob KeefeEverything was great, this is my 3rd time to this location and if needed in the future, I would return.
Joseph AlloccoMissing dolly
CHRISTINE DURRANCENothing. Doug is perfect !
Frank MckeeverVery nice and helpful employees.
BILL MOHON | Expérience généraleThe facilities were reasonably priced but are in need of upgrades. The doors on one of the units was in bad condition and hard to open. There also appeared to be excessive moisture which caused mold and mildew in my belongings. There also were scores of insects in the buildings. A major problem with storage is that boats, trailers and vehicles are parked where a turn radius is needed for larger trucks to make the turns between buildings. When asked about this the manager becomes very belligerent and defensive saying the larger trucks including the large U-Hauls shouldn't be using the storage. It appears that these vehicles are placed there purposely as obstacles to discourage larger trucks from using the storage facilities. Why then, would people with large moves want to store there? It appears that the If the boats and trailers were relocated to better areas there would be no problems. Generally, she is nice but because her attitude toward customers over this issue is unacceptable, I can't recommend her Shalimar for storage. As far as the U-Haul services go it seems to be okay although they don't rent or accept trailers which is inconvenient. There are better facilities for these services and In sure more are coming with the extreme growth in the area.
Gregg Farmer | Expérience généraleI was there for almost 5 years. Great place to do business with.
LARUE MARTZ | Expérience généraleYudith was great and very patient during this process. Even though I don't live PCB anymore, if ever I have need for services like these again, I will return to this storage unit because of the cleanliness of the facility and the friendliness of Yudith
RACHEL SHAWN | Expérience généraleGrat place at a reasonable price.
ROBERT HENNING | Expérience généraleYuduth was very very pleasant to deal with and especially helpful during our transition out of the unit.
Everett Holloway | Expérience généraleFast, efficient, professional and friendly service. Yudith is outstanding!
Frank Estrada | Expérience généraleMs. Judith, the manager, was very helpful. She is very professional and knowledgeable. She is the best. Thanks.
juan colon | Expérience généraleThis storage facility was convenient and accommodating and priced well. If I need to store again in the future, I would certainly use Shalimar storage.
ROSE WHITAKER | Expérience généraleJudith was consistently very professional and helpful.
David Hicks | Expérience généraleThe nice lady that runs the place is awesome very helpful and I would highly recommend this place to anyone needing a storage room!! Doug
DOUG NICHOLSON | Expérience généraleWe were so pleased and happy with our Shalimar Storage experience. Judith and her fellow employees were nothing short of helpful and delightful. She gave us info far beyond storage needs as we are new in the area. Congratulations on having such a fine employee to represent your company. Sincerely, Melissa & Brian Gallagher
melissa gallaghger | Expérience généraleOffice staff is extremely helpful and courteous. Rates are very fair. Excellent rental experience this fall.
MEL MARTIN | Expérience généraleEven though I ended up not needing the storage Judith and Andy at Shalimar are great! Friendly, professional, knowledgeable, helpful, and patient with me and all my questions.
Caron Eiman | RéservationJudith is the best. Thank you!
DAVID DOHERTY | Expérience générale