Our overall storage space rental experience was very good. As the Cornwall facility was rather new and still being converted from a big box store to a functioning U-Haul location, we experienced a small amount of inconvenience from time to time loading items in and out of the space. These problems cannot be attributed to anything under staff control at the facility.
Richard B | Overall ExperienceSelf Storage Units in Cornwall, ON, K6J4P5
U-Haul Moving & Storage de Seaway Valley
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- 4,0 - Cote moyenne des clients
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There are only 5 carts! How can a location with hundreds of units only have 5 carts?
Braden B | Overall ExperienceTwo weeks later, I am still waiting for a response from the GM. Ironically, when I missed my rent for a day, within 24 hours my account was slapped with a $15 surcharge. Since the matter borders on dishonesty at best, unethical or perhaps fraudulent conduct at worse, the matter demands management attention. Since I lost money and incurred extra cost, should I not receive a response within a few days, we will find a way to escalate. We expect a multinational company like uHaul to demonstrate better corporate responsibility.
errol j | Overall ExperienceAll the staff were very friendly and helpful. Being able to unload out of the elements a nice change.
Charles T | First ImpressionsI was hoping to get some of my money reimbursed since I only used 5 days into October and not the full month. I was disappointed when I was told I would not get reimbursed. My reasoning for choosing no for facility secure and well lit - the lights kept going out when I was going through my boxes that were stored in the unit. The facility was secure.
Chantal R | Overall ExperienceThe service consultant was able to contact someone to resolve my issue and allocate the right unit to me - I will validate again when I receive my next billing cycle
Susan A | First ImpressionsFor improvement I would strongly suggest that customers are greeted even if you are busy. I stood waiting for about 15 minutes while other staff walked by with no word of an acknowledge from anybody. The attendant at the desk was busy helping a customer. She was pleasant to deal with. This issue appears to be a corporate issue as within seven days I visited five stores and the experience was the same.
errol j | First ImpressionsI reserved a unit online, but when I went to the store, the online reservation could not be seen by the local staff. The local staff took all my information again that I inputted previously to the online reservation. It didn’t take too long to get me a unit. When I went to the unit, there was no lock as I was advised to buy the local staff because I reserve the unit online. The matter was quickly handled when I went back to the desk with the local staff. That’s all
DENNIS D | Online Move InPerfect
Odufuwa l | First ImpressionsPrices could be more competitive.
Brad E | First ImpressionsPhilippe was very kind, accommodating and helpful. Thank you
Angela J | First ImpressionsThe units are very nice and clean, staff was very friendly. The only reason I left was that I was not able to access my locker 24/hrs a day and had to go in to the office to get a garage door opener and return it when done. Not convenient at all. If this is not a concern to someone then the location is great.
LEE D | Overall ExperienceGreat customer service and very helpful
Peter B | First Impressions