All went well with my reservation. The facilty manager had all the paper work ready for signature. She explained the various forms clearly. I understood what I was signing. Upon completing the office phase I went to put a lock on the rental unit. Pin pad-gate openning operated without a hitch. Looking forward to actually moving in.
DONALD P | RéservationÉvaluations des clients
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Comment U-Haul Fonctionnement des avisAll went well with my reservation. The facilty manager had all the paper work ready for signature. She explained the various forms clearly. I understood what I was signing. Upon completing the office phase I went to put a lock on the rental unit. Pin pad-gate openning operated without a hitch. Looking forward to actually moving in.
DONALD P | Réservationi will be coming in on the july 6th or 7th of july. i will be bringing a 5x5 uhaul trailer also , to turn in to you. i wanted to reserve the storage ahead to make sure i had a place to put my things till i got an apt in port huron. thanks. will see you this coming weekend.
CARL L | RéservationRented for 13 years and the company’s changed hands several times but unfortunately my business closed over the pandemic. Paying the rent was getting tighter and tighter each month so decided to empty the unit and accept the loss of my business. Arrived on last day of month to find unit had been mice infested so had to leave 4 trash bags of mice nests etc for them to safely dispose of and they charged me an extra months rent.! Also threatened that they are charging me $75 disposal fee at the end of the month. I requested them to charge the $75 disposal fee and refund the next months rent charges and the representative said - the unit was not empty, you left 4 trash bags so we will be charging you an extra months rent then the disposal fee. Not sure what kind of company practice this is but unscrupulous comes to mind. Have reported infestation to the health authorities. I’ve forwarded the confirmation email received today stating I vacated the unit on June 1st to my BANK for the investigation into the unauthorized charges. I‘ve paid over $20,000 in rent over the years , I hope they enjoy the $200 extra they charged me as I believe my social media reviews will cost them more than that in business! Once my bank investigate I will be forwarding all this to the proper authorities. Emails, photos and more can be scene on TikTok’s viral video. #exposeuhaul
MICHEAL O | Expérience généraleIf I need storage in the future I’ll be back! Thank You Ray Felix
RAYMOND F | Expérience généraleThe office person, Andrea I believe is her name, is always great to work with.
CHARLES C | Expérience généraleAndrea was very pleasant and professional. The unit was very clean. Thank you.
CHARLES C | RéservationThe staff was the best I have ever had the pleasure to work with.
ANTHONY S | Expérience généraleVery disappointed in Andrea's professionalism. Called the beginning of February looking for a larger unit, was informed they had none. Informed them we needed to move. Cleaned out the unit and let them know and she charged us for the next month. Very disappointed in her service
TOM M | Expérience généraleCalled to inquire why the main gate was not closing. Left an opening for people to enter the property, therefore a possible concern for my items being stored. The manager was absolutely rude, snotty and just seemed like she was taking personal offense to my questions? She refused to relay a message for a regional manager or owner to call me. She hung up on me. We removed our items from their storage unit a couple days later. We had been there just over two years. There was absolutely no way we ever wanted to give them another penny of our money with that disgusting manager's behavior!!!
JIMMY S | Expérience généraleYou need to update your website.... Your 5x5 units are not 5x5... Maybe 4x4 if that.... I downsized from from one of your larger units to a 5x5 knowing that one piece of furniture should have fit IF YOUR MEASUREMENTS WERE ACCURATE because they were not you screwed me and I couldn't keep the larger unit I was moving out of..... My benefit cuz I found a unit elsewhere for $55 cheaper than what you charge for the same size.
TABITHA K | Expérience généraleAndrea was excellent with customer service every time I needed help or had questions! The facility is clean and secured and stayed dry , so I never worried about storing my mother’s items . Would highly recommend , and thanks for all the help Andrea!
RENEE B | Expérience généraleWonderful experience, excellent manager!
STEVEN E | Expérience généraleI have rented a storage unit for several years and the unit, facilities and office personnel were always great.
SHERRY B | Expérience générale