Swell guys running that store! Very helpful overall.

The spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn’t warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn’t help. Poor service all around. Very disappointing.

Checked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve

was charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.

William the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!

Fix the gutters from leaking

They gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.

Some of my furniture got wet

Your staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!

First half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.

Jay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.

Great customer service!!

Went to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.

Average