Very good customer service, even while the AC was inop and it was super hot inside the office.
Alesha R | First ImpressionsSelf Storage Units in Lake Wales, FL, 33859
U-Haul Moving & Storage Of Lake Wales
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- 4,5 - Cote moyenne des clients
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Very nice people. Great customer service. Excellent Facility well maintained.
Christopher M | First ImpressionsGreat folks running this place however due to all the lots around the facility being cleared rats destroyed a few of my items some of which I can never replace. I didn't have the insurance so it's on me. Just wouldn't put my stuff there until all the vermin leaves. Again! I really had no problem what so ever with the people running this place they went above and beyond anytime I had questions. I had two different units for over a year and this vermin problem is new . I've never had issue before. I had to remove my items and make other arrangements. Not everything can be replaced and I couldn't take the chace. UHAUL couldn't help me. The folks at the facility called and apologized to me which I appreciate
James B | Overall ExperienceGood service
Kyle J | Overall ExperienceIt’s extremely hot in the unit. There was dead lizards and dead roaches on the floor prior to me moving my items in the unit. I would not recommend the unit.
Justin W | Online Move InI am very pleased with my service while at this facility. I have been there for a substantial amount of time and I haven't had any issues with having my belongings stored there. I would recommend it wholeheartedly. I would like to thank you from my heart.
DAPHNE G | Overall ExperienceNever had a problem everything is well maintained.
Jilmary C | Overall ExperienceFacility was conveniently located within 3 miles of my home. Staff was friendly. Unit was keep clean, dolly was provided for moving materials. One stop shopping provided unit and truck for my move. Overall a great experience.
frances m | Overall ExperienceEasily booked to start services within an hour of reserving unit , fairly priced and good service in general.
Andre M | Overall ExperienceI don't believe I have ever been treated like I was more valued than everybody else, until I did business with the U-Haul in Lake Wales Florida. The entire staff was always extremely accommodating, knowledgeable, friendly, and available for anything anytime. They made me feel like I was the only customer they had. The pricing was very competitive and more reasonable than most in the area.
lisa S | Overall ExperienceThank you
Rita S | First ImpressionsHaving looked at my furniture, I could not asked for better, they were in good condition, I was well pleased
patsy h | Overall ExperienceI would recommend having an extra attendant at the counter when there is a line of people waiting to be served.
Janice W | Overall ExperiencePlease keep the prices down Don’t raise them
ROBERT R | Overall ExperienceI had a storage unit for over 4 years, spent over$5,500 but if I was late, there was a late charge and then another late charge. This didn't reflect any type of customer appreciation people who use storage units are often in a right spot, a middle forgiveness would be appreciated.
Gary D | Overall ExperienceTina is a great manager, she's always polite, but fair. Brad is a hard worker and is always polite. I apologize I do not know the 3rd worker but he is very accommodating and polite. The location is VERY convenient as it's right off 27. For safety it would be safer if there were a left turn lane into the property. The posted speed sign in that area is 60. NOTE TO CORPORATE: THIS LOCATION NEEDS MORE STAFF! ESPECIALLY ON WEEKENDS/HOLIDAYS!
matthew a | Overall Experience