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turner a. | First ImpressionsSelf Storage Units in Lansing, MI, 48917
U-Haul Storage at Waverly Road
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
Qu'est-ce que le service en ligne emménager/louer maintenant?
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U-Haul Moving & Storage at Waverly Rd
901 S Waverly Rd, Lansing, MI 48917 View Available Units0,1 miles from this location -
U-Haul Moving & Storage at Jolly & Cedar
5020 S Cedar, Lansing, MI 48910 View Available Units3,8 miles from this location -
U-Haul Storage at Jolly & Cedar
5400 S Cedar St, Lansing, MI 48911 View Available Units4 miles from this location -
U-Haul Moving & Storage of North Lansing
3511 N East St, Lansing, MI 48906 View Available Units4,2 miles from this location
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- 4,0 - Cote moyenne des clients
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Great gentleman work at this location and would highly recommend
Brittany S. | Overall ExperienceThe price is going up. There are other storage units that is cheaper and larger.
NANCY P. | First ImpressionsI reserved a storage space (10×20×8) on S Waverly Rd, but when I called inquiring about a larger one (10×20×10) they said they had one. Problem was they didn't tell me it was @ the Cedar St location until e-mail confirmed. Technically I never used or rented the space on Waverly Rd. I found that communication is lacking not only among the employees but for the customers as well. Upon arrival from out of state, I found out that the 10×20×10 is 2 units & not 1 large unit causing Ant Moving LLC some challenges when unloading a 26 ft truck. As a older female, & 1st time using a storage space it has been frustrating & stressful.
Ida R. | Overall ExperienceCustomer service could be better. Communication not well done. Good luck getting a store employee on the phone. Mostly it gets transferred to the 800 number in my experience Because it's U-Haul prices are higher than local storage companies. They did upgrade the security for the outside storage units. However. They removed the drive up card swipe machine, have to exit vehicle to swipe in and out. Not cool. Why would you do that? Too cheap too re-wire original drive up card swipe i guess. If there are more than 2 customers inside the office, bring a chair. It can be awhile. Even for a simple issue. The people at U-Haul are nice, just could be better at some things in a retail/service company.
Darin J. | Overall ExperienceFriendly and accommodating staff. Great experience. Highly recommend!
erika g. | Overall ExperienceSeems like staff is people that rent trucks and units. No customer service training or education. When 1 or sometimes 2 csr are renting trucks everyone else in line has a long wait even if they have a short transaction to do. It really sucks. 45 minutes to get my passcode. A little discernment of what the workload is could make everyone's day better. One csr is for trucks the other for other transactions and renting trucks when no other tasks are needed. Signage would help in this paradigm shift. Clear and effective communication about how to get in to your storage unit and how to get out. Overall the Waverly store is getting it done everyday. I don't mean to say that the folks don't work hard. They certainly do work hard and diligently. Oh also because of the nature of renting trucks (inside and outside). It can be extremely challenging to get someone on the phone.
Darin J. | First ImpressionsJim was the on-site manager and was excellent with handling whatever was necessary.
DATRICE S. | Overall Experience😊
DORA A. | First ImpressionsThere was no one at the customer service counter when I got there at 901 Waverly Street. Had to wait about 20 minutes for someone to come to the counter. The storage facility is too narrow to fit cars and trucks in between the storage units. This location initially gave me a unit that already had stuff in it and had a lock on it (They stated that they used it to store maintenance equipment).
DARRIN B. | First ImpressionsThe U-Haul company itself is great. The cedar St. Lansing , mi. Is the worst place ever . From customer service all the way through key cards not working to facility managers being disrespectful and rude. Ignorant . People skills they do not have any. I wouldn't recommend cedar St If it were the only space left.
jason v. | First ImpressionsWaylon Hensley was instrumental in helping me get set-up with the U-Haul payment system. I much appreciate his assistance.
TIMOTHY F. | First Impressions