Vacating the unit was easy! Thank you!!
peg w | Overall ExperienceSelf Storage Units in Loves Park, IL, 61111
U-Haul Storage of Loves Park
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U-Haul Moving & Storage of Loves Park
6320 Forest Hills Rd, Loves Park, IL 61111 View Available Units0.7 miles from this location -
1947 Lyford LLC
1947 N Lyford Rd Ste B, Rockford, IL 61107 View Available Units
(U-Haul Neighborhood Dealer)4.2 miles from this location -
ELM STORAGE
1034 Elm St, Rockford, IL 61102 View Available Units5.2 miles from this location -
U-Haul Storage of Roscoe
12522 N 2nd St, Roscoe, IL 61073 View Available Units8.3 miles from this location
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- 3,5 - Cote moyenne des clients
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Mouse s**t in most of bags/boxes. I've had to throw away so many things. I wasn't paying that much money to have my things in a storage unit, especially paying more for one that size, just to have to throw so much away. Could have left it outside if I knew it would happen. Wasn't expecting an environment controlled but was expecting pest controlled.
Joseph H | Overall ExperienceManager of the facility(Justin) is utterly rude and disrespectful.No store should be left in the hands of two new employees with little access to systems and little experience to their store duties, then when you have them to call the manager to get help and he says boldly that he’s not coming up to the store and you have to inconvenience yourself and spend more money to load a card only for them same employees left alone can’t even do that properly either (take a card payment instead of the cash we had) and they lock your unit while your in mid accessing and needing use of your unit. Horrible store managing.
Carleeta L | Overall ExperienceI went into the office to cancel my storage unit 6 months ago and today after numerous emails and bills being sent to me. I am finally no longer a customer.
Shane A | Overall ExperienceThe storage shed was big enough. Move in was a touch rough. The access code didn't work and when I called couldn't get thru. I had to drive to the orginal facility to get an access code that worked. Other then that it was smooth. The people at the store were all friendly.
Erin L | First ImpressionsGreat customer service and pricing.
Yvetta Y | First ImpressionsI was very reluctant to rent an outside storage. I have very personal possessions that’s worth a lot of money, but I took a chance I had my things in an outside storage unit for two years. Very impressed. Nothing got damage and most of all there were no mouse droppings inside the unit very impressive for an outdoor storage. I would definitely recommend this location thanks guys for all your help Jeff
Jeffrey B | Overall ExperienceI had preferred speaking to a real person. They handled all my needs completely. I would still be there, but found my apartment. Thank you are all you did for me.
Sandra S | Overall ExperienceThank you great place
MARY G | Overall ExperienceNa
Corey A | First ImpressionsI stored my items there for a little over a year. When I came to open my door there were rats droppings all at the front door with nesting pieces. There were rats droppings all over my items to the back of the unit. I had to throw away my mattress and boxspring as there were feces and what looked like rat urine all over a year old bed. I threw away a chair as well. All of my items had to be sanitized twice to get the disgusting smell of urine out of them. I will NEVER store my things in an outdoor UHaul facility again!!
June S | Overall ExperienceThe rent increases were the real source of irritation. When I called to check and see what I needed to do for the move out I was told one thing and then when I got to the office I was told something completely different... I guess I feel like you know everybody should be on the same page when you're talking to customers.
BRUCE H | Overall ExperienceThanks
Frank B | Overall Experience