Worst online sign-in experience ever. I showed up a little early for my reservation, but the app refused to accept my location. When I called tech support they told me to close it and use the web page--so you know it doesn't work!!-- but the web page didn't want to find me or keep me signed in either. After 45 minutes trying to stay logged in, because it kept sending me back to the login page over and over, the local guy arrived and tried on his computer. Similar issues, and then the links you sent for photos timed out as soon as I opened them. It was only his blood, sweat, and tears fighting your non-functional online system for ANOTHER 45 minutes that got me a truck and on the road, an hour and a half late. At least the truck didn't break down. The ONLY real positive in this experience was the patient, persistent local guy.
Anna A
Wax On & Wax Off
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newport, OR 97365
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Train staff. Clean vehicles. App difficult to navigate.
Debbie H*Average because it was under construction. 'Ken' was very helpful as the whole Uhaul app was not working appropriately . *No.. because I found trash in the door deep pockets on the passenger side. *Yes because there are only 2 locations in town.
Juanita Kit was ok... on a very busy roadway. I returned after hours and as a 74 yr old woman, the location felt a bit sketchy. too narrow of space to stand back from the truck to get the pics that the app wanted me to take. I did my best
Sasha CI had a horrible time with the app. It took live chat & a phone call to get it done. It kept declining my pictures and the head shot could only be done on the rear camera. Very difficult when checking in alone.
Melissa W