After already completing all paperwork online and having confirmation. And registering on the website. And downloading the App and jumping through all the hoops their with photos, etc-- arrived at the pick-up site and sat in my car in the freezing cold for half an hour because the electronic process didn't work and the phone number connected me to a call center across the country that wasn't able to help. Finally banged on the door of the garage and found a person who, after another half hour, was able to get us a lock box code to get our truckJ Kevin M.
Moving Truck Rental in Newport, OR at Wax On & Wax Off
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Newport, OR 97365
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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When I arrived the person working there wasn't sure of the status of the van and had to call someone to find out. He was very personable and tried his best, but it delayed my pickup even more after it was already delayed from a self-pick-up that was cancelled by U-Haul. I still had to go through the self-pickup process even though there was an attendant there. In addition, as part of the process he handed me his cell phone and asked that I to talk to the U-Haul representative on the phone with him. This made me very uncomfortable because due to concerns over COVID-19.PETER J.
excellent customer service!Richard C.
I was late for the pick up appointment, and the individual at this location went out of his way to call the UHaul office to fix the problem so I could pick up the truck, Great service!!Darlene B.
I had a good experience dropping off, but it's been impossible to check in with them to see if I left something in the van. I've tried calling the number on the listing but no one answers and there's no way to leave a message. The 800 number for U-Haul had no better luck. Please ensure there's a way to get in touch with you for follow up.Tim S.
I was trying to on line return, I find very difficult, when an employee came up to me and ask if he could helpThis was way before opening time. Took all my stress away. Was above and beyond. If you can please let them know. THANK YOUROBERT SANFORD H.
Better location would help a lot. It was difficult to back out of the location and the driveway facing highway 20 was blocked when we picked the rental up and when we dropped it off. Someone at the location who knows about U-Haul would be useful. It took almost 1/2 hour just to figure out how to get the keys.Ken R.
Working with Lonnie was awesome. The app and website was frustrating due to the inability of them to discern my location. We had to call Lonnie's district manager to complete the rental process.Paul J.
Could not check in truck with phone. Tried several times to go to site but site wasn't available. Suggest uhaul allows personal check in so times are exact. Truck was returned at 4pm. Not 6pm Thank youScott B.
Getting a bigger parking lot.Erlita C.
Llonie was a great help in using the online app to check out. Wonderful service!Christopher S.
Be clear on the charges. I thought I was told it would cost me $200 to unload my furniture. It took 3 hours to unload which could have easily been accomplished in two hours. The invoice came to $570 as it took them 3 hours to complete. Not happy about the amount. GabrielGabriel L.
There was nobody there at pickup. Went to business next door and they helped me. At drop off websight wouldn't let me finish, Very confusing so I dropped keys in slot and hoped all was fineGary E.
We were treated wonderfulKim B.
Everything went very well. No changes needed...Karen W.
Thank you!Young K.
Install video display for backing up truck; also video for front because it is hard to tell where the front actually is. My rental location had to call a remote location to book my rental; this was a pain. Otherwise, my rental location was OK.Ben H.
The team at this location were extremely helpful. They walked me thru reserving and checking out the equipment online and went out of their way to make sure everything was being done accurately and to my specific needs. They even gave up their office chair for me to sit in while I was figuring out the online process. Extremely nice too when I returned the equipment. I will definitely go to them in the future for my Uhaul and detailing needs.Becky D.
Wrong size trailer recommend. I will need to rent another and make a special trip to complete the move. Gas tank was empty when we picked it up.Taylor H.
I did mobile rental. Your system did not recognize my location despite multiple attempts. I tried first on my android phone and then on my iPhone. Location sharing settings were on. I ultimately got it to work with my wife's phone. You need to make it more reliable and fail safe. I would suggest a scanned bar code at the location or something like that in case location cannot be identified.Samer A.
I ended up at this location because the original location I MADE the RESERVATION at was not at all helpful. The second location where my reservation was transferred to provided NO HELP because at 4 pm they were "closed" for Uhaul. Really??? The best part of this experience was the ladies that help me via phone. ?They saved the day. If not for them this was a disaster. As for the location I ended up at, it was fine. I never dealt with anyone, it was all online.Randy A.
Have a U-Haul sign somewhere visible on street. It was very challenging to find.Michael B.
No one was there when we went to pick up at Wax on Wax off Newport. Finally worker showed up, stuck in trafic. Called to get the key code and it arrived to me after I got the truck home, as employee got me the key, but no dolly which I paid for and want a refund as well as for truck I did not order. I have a confermation for a 15'. truck with dolly at 127.00 with tax, ended up with a 20' truck that was too big, only half full of gas, no dolly. I filled tank ($50.00) as not knowing how much gas I would use and only used a quater of a tank, want refund for what I did not use. no one went over anything with me. Want a refund for the dolly I did not get. Y Pay More has uhaulsw closer to my home that had plenty there and when I returned to town they were all still there. I ended up pay 2 cab bills as I had no where to leave my care, this is a joke and I am not happy at all and feel that I was taken advantage of. I told the person on the phone I am disabled and didn't want a uhaul I had to hike up into. Had to bring a step stool to get into. I have to rent another uhaul before the end of the month to finish moving and I expect a discount on that vehicle to make of for this mess, I have my confermation for a 15' not 20' and the dolly I already, but did not receive, dolly.mary E.
Very nice peopleangela M.
All arrangements were done over the phone due to this location not having personnel but that didn't matter. There were a few problems but they made sure I had a number to call with any problems and they straightened it all out on their end. Problems occur with computers but excellent customer service makes up for that. Thank you, I'll be back.Melanie M.