I was late for my reservation and it was cancelled. I called the U-Haul customer service and the representative was so patient and helpful, she made another reservation for me. Checking and out was easy. I was very very pleased overall.
MITCHEL H
Webster 76
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Alameda, CA 94501
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
- Fix the air conditioning. It was miserable having zero A/C for the week and driving in 80-96 degree weather. - Vehicle was not clean upon pick up. Have video. - Vehicle had damage upon pick up. Have video. - Tried uploading pictures to show uncleanliness and damage but uploading to website kept failing then link said "expired".
Sanian RVery helpful and friendly people. Just 1 block from my house! I will use them again!
PAUL RWhen a new customer joins U-Haul, and they their first vehicle, step 1 in the process is to arrive at location then step 2 is to take pictures of your face/ID. Then phone call reference. This process above took longer than it should have. I believe you should do this process prior to arriving at location. This process should start after your first time renting a vehicle, that way, as you arrive to pickup location, that whole process is finished and you can just checkout your vehicle.
robert F7/8/24/; The customer service was bad. This was 3rd time using Uhaul within 3 weeks. The 1st and 2nd time was at different locations with no problems. I did not upload or sign up for Uhaul app due to the poor reviews. On 6/15/24: When I was picking up the truck at (1716 Webster St, Alameda, Ca) after giving Sandy my reservation info it took 30+ min to get into van. It took too long to take pictures on my crap phone of my id and my friend's ca driver's license when Sandy had the company tablet with her that could have been used & saved time. I returned the truck by 405pm that day and gave the keys to the clerk JQ behind the counter at Circle-K. I asked JQ where Sandy was & he respond with "she not here". I asked JQ if I need to sign anything and her said "No". Later the following week when I check my email from Uhaul it said I return the truck at 730pm when that office closes at 6pm. Incorrect info your incompetent clerks! The toll charge should be included in the initial charges if applicable like in my situation, not after the truck has been returned and Uhaul looking to access my credit card!
Omar W