although the employee was great, even helped hook up the dolly, the truck wasnt too clean. cigarette carton and gum still in truck, oil stain in cargo bay. the location was a small, tiny place hard to maneuver around. the employee was behind a plexiglas cage, felt a little less than welcoming. and it was not even close to my chosen location. why do you ask for a location when you change it?BRIAN R.
Trailer Rental & Towing in Albuquerque, NM at A&M Chevron
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Albuquerque, NM 87102
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Online registration was iffy. It finally worked enough to proceed. When it said to show screen to attendee, I went inside to do so but that screen disappeared and it asked me to login. When I did and passed two-factor authentication about 30 seconds later, it said my session had expired. I could not return to the screen to show attendant. Fortunately Noor could locate paperwork with his app and authorized the rental. I was using iPhone with Chrome.John V.
The weather stripping on the passenger door was messed up so there was a lot of wind noise during the 5 hour trip.DON M.
Just a bad area with no security measuresALBERT L.
The location wasn't marked. It was a gas station. I drove around 1/2 hour looking for return location. I called location...no answer. I called Uhaul for guidance, they told me it was the Chevron gas station.. (the place I had filled the truck with gas 1/2 hour previously. ) I had filled the truck FULL with gas but location charged me for 15 gallons!!! Unbelievable! I felt like if I complained, they would charge me for an extra day because it took me 1/2 he to find location because it wasn't marked. No Uhaul signs nor trucks were present. Location in VERY rough area! Bullet proof teller cage etc. Please delete this business from your assets!JANET M.
Truck was clean and ready to go!Ted S.
Service representative did not highlight equipment operations forcing us to learn for ourselves. Vehicle was dirty, needing to be washed, at least the windshield should have been cleaned, and there was trash in the cab.Debbie J.
U-Haul signage would be helpful. Also would help to ip bookings.Laura C.
make sure you have the right size truckWILLIAM E F.
I felt extremely uncomfortable the entire time that I was at this location.Sarah G.
The side view mirror was loose due to a stripped screw. I did not notice this until I was on the highway and almost drove another car off the road because the mirror slipped into a position from which I could not see properly. I tried twice to fix it myself, then had to take an hour out of my driving time (moving across the country) to stop at a garage and have it fixed. I assumed there would have been a basic safety check done on the vehicle, or at least that it would have been adequately maintained.Sarah F.
Don't worry? You won't get mugged? Just kidding. It is just an old building and wasn't clearly marked U-Haul from the main road. Once you pulled in you could see some signs. The man behind the counter was very helpful.Tryon M.
There was no UHaul signage and, being in an unfamiliar location, we did not feel comfortable picking up the vehicle at a gas station.Rodney R.
The only complaint I have was as I was trying to exchange uhauls because the first one was too small the man behind the counter kept helping other customers while he was working with me and it took 30 minutes to finish with my transactionPATRICIA B.
It looked run down and it wasn't really a U-Haul location. It was a store front in a bad neighborhood.Gerardo C.
Clean exterior (especially windshield glass) and clean and wipe down interior cab before making available to customer.David K.
The UHaul location online says it opens at 8am. However, the Chevron station opens at 8:30am where all the keys are kept locked inside. To be able to do the online pickup you need to get the keys from the Chevron station. We were only able to get the keys at 8:30am instead of our requested time at 8am. There should be a time change that the location only opens at 8:30am. Then the truck was not cleaned in the back and in the cab. There were pieces of glass, thumbtacks, wrappers, and sand all in the back of the truck. The cab's cupholder was sticky and there were sunflower seeds in the cupholder. Also I requested one dozen furniture pads, but I was only given 9 furniture pads. They were not in the back of the truck. I went inside to get the furniture pads. The attendant did not count the number of furniture pads and I was not given enough for my move.Camille D.
Average. Location is not in the best area.Kwan K.
The other driver returned the truck so I don't know anything about the location. It was conveniently near the airport.CAY C.
Corporate management should visit locations and try to execute a rental. For it to take 45 minutes after I already checked in and had a phone check in is embarrassing.Robert B.
We had great service. The system crashed, once they had it up and running everything went well.nicholas J.
We returned the truck clean still charged me a cleaning fee. WILL NOT go back to u-haul again!Maria B.
It would be useful to have uniform, and publically available, information about insurance rates. In Santa Monica I was quoted $48/day. In Albuquerque it was $70 or more, maybe $125/day...the agent wasn't very specific or clear what the difference was between the $70 and $125 coverages..AL G.
Clean the trucks. It smelled bad.Aeisha J.
Stop all the hidden fees, I paid way too much for this uhaulAngelo B.