Customer service is really big for me, I don't need the red carpet treatment but at least be friendly with your customers. The gentleman that assisted me seemed like he didn't want to be there. The U-Haul is associated with a Storage Unit, I got off my friends car and I didn't know my friend was waiting by the gate that goes to the storage unit. The guy behind the counter says "what is your ride just going to sit there blocking my gate entrance " I said sorry and I went to tell my friend to move. He could have said "can you tell your ride he can't park there because he's blocking the gate" . Then when I went to drop off the U-Haul truck I parked it in an empty space, he came out to inspect the truck and said "why didn't you park the U-Haul in the space you took it from" I said "I'm sorry I didn't known I had to, I found an open space that was easier for me to park in" (2 spaces down from original spot". . He than said "I told you when you left to park it in the same space", lie he never said that. I said "oh I'm sorry I didn't hear you say that" he than proceeded to say "yes you did, I told you at the counter". At that point I got upset and said "well if I must have to than give me the key and I'll move it " … he's stood quiet for like 2 seconds and said "you can leave now, I emailed you your receipt, I'll move the truck" I went to this location because it was down the street from me, next time I'll just drive a little further down so I won't have to deal with people who have no customer service skills
Adriana V
PSA Self Storage Alhambra
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Alhambra, CA 91801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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The Truck was too old to drive when press brake, but didn't stop at all. That's why drove very slowly. So, I have bad experience with this Truck at all.
KELVIN FAWESOME thanks
David Brental was great, upon return someone parked their personal car in the space I was supposed to put the van, app checkin worked perfectly, thank you
DAVID BThe manager at this location was by far the most helpful person I’ve met in many years. He was pleasant and professional. He did not get frustrated with the glitches we came across and he was able to get us on our way with a smile.
RICARDO F