posted hours said they closed at 2:00. I arrived at 12:25. No one was at the facility which was just a small storage type shed in a parking lot. other customers were there attempting to find help as well calling the U-haul number as no one was answering the local number listed. I returned at 1:30 still no one present. No one answered the number on the sign. finally contacted u-haul customer service who was very helpful stayed with me on the line until i accessed after hours pick up. the code listed for the lock for key pick up did not work. customer service called a regional person who was able to contact the owner i believe. then we went through several variations of codes and ultimately got the code to work and pick up the truck. there were no moving supplies availabe that were key to my move. went to another u-haul that according to the app had moving supplies. they did not but were very helpful in locating a third location. Went to that location and they had pads and a dolly but no furniture dollies. This location was very nice as well and worked with a person named Glinda. Had to purchase furniture dollies from Harbor Freight. Forgot to mention that after booking my u-haul i changes truck size by calling U-haul they were able to change my truck size but put the pick up location in a town an hour away. got it moved back once i noticed that and ended up at this unmanned storage shed in a parking lot. Terrible experience. Customer service and the two other locaions were helpful though. still have been charged for furniture dollies that i never got and had to purchase.
Shon R
Tender Kare Transportation
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Baton Rouge, LA 70815
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGet rid of staff who have no integrity, are unprofessional, rude, and lack customer service skills and find ones that value their job, or do immense training.
Heather GNo onsite attendant to help
Paul GWent smoothly except for being charged twice for rental. Fixed immediately on his end but still waiting on the refund from Uhaul
Paxton HDropoff location was unattended, used drop box. Returned with the same gas level as when I picked up but I was charged $20 for 3 additional gallons of gas. It is a small charge considering this was a $1000 one-way rental, but I know the gas level was the same and I shouldn't have been charged. I rented from U-haul without even considering your competitors because of previous positive experiences, next time I'll try someone else.
Jonathan M