I rented a 15' truck from U-Haul yesterday. My reservation was for $29,95 per day, plus $15 for Safemove insurance, and I planned to use the truck for about 6 hours. I picked up the truck at 10:00 AM and returned it at 4:11 PM. When I returned the truck, the manager told me there would be a $10 late fee for being 10 minutes past the scheduled return time. Since U-Haul advertises a 24-hour rental period, I expected the final bill to be about $10 higher than my original quote of $95,06 (which included $39,75 for mileage, $15 for Safemove, $29,95 rental rate, plus tax). However, when I received the final bill, it was $196.49. I was told that the "10-minute late fee" sign in the store was outdated and that I was being charged for two full days of rental, even though I only had the truck for 6 hours and 11 minutes. This is completely unreasonable. I used the truck for just over 6 hours-less than one-third of a day-and I am being charged double the original cost. This feels unfair and misleading, and I am requesting a correction to the bill.
LEONEL G
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bellevue, WA 98007
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