Empty desolate lot in rural Texas. Next to an abandoned building. No personnel on site. Everything was totally fine, I just left the trailer there - but really seems like U Haul has lowered their standards
Bob F.
Big Lake Rental & Housing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Big Lake, TX 76932
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 5,0 - Cote moyenne des clients
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I have used this location several times and have had an enjoyable experience every time.
John G.We tried to contact this UHaul Location by phone for TWO DAYS, to drop-off the Tow Dolly 9/13 & 9/14.. Called at least a DOZEN TIMES (325) 884-1599.. All we got was a Circuits Busy or Number Not Available. never did connect to them.. Finally this morning I drove the 28 MILES to their location and could not find ANYONE to even talk to!. NO ONE AROUND either of the 3 places that UHAUL Equipment was Parked.. A neighbor to the Fenced lot told me he had not seen anyone for a WEEK! I just dropped the TowDolly in the Fenced Area with several other UHAUL Trailers!. We tried to call the UHaul Help Line 3 times over those days. And each time we were told WAIT TIME of 30 MINUTES!! I have Rented UHaul over 100 times for OVER 50 YEARS.. I NOW have reservations about using your Company. As this was the SECOND Rental in a year, that we had issues with this Drop-Off location.. There was another Couple there to Drop Off a Truck & Trailer while we were there, the had been trying to Drop Off since the Day Before.. I told them there was a UHaul in Midland, TX. And they headed to that location.. The couple was leery of going that far, but could not wait anymore for someone to help them!
Arthur N.Not clear where to leave vehicle. No one available to answer questions even over phone. Phone number provided on contract was not in-service.
Berry C.When we arrived to pick up the trailer it looked like an abandoned building, we had to search for a number then wait to be called back then drive another few blocks to a different location were the trailer was. Then we had to fill out all the information over the phone I had already done online,we also had to wait for someone else to arrive to help hook it up. The next day I received a notice that my agreed drop of place had been changed to another town half an hour away, I spent more time contacting uhaul about dropping it off at my original destination than I did actually using the uhaul...spoke to so many different people and none of them helped with the issue I called for I just got passed off or given another number to call that was no help. It was not a very pleasant experience...it made the moving process do much worse..
Jeremiah R.