When I got there they said they did not have any trucks and asked if I was at the right place. I showed them the email where I had been redirected from my preferred pick up spot. They then processed me and gave me the keys. They did not walk out to the truck with me. The UHaul was missing a mirror on the driver's side door. They had no supplies, so I had to go to another UHaul to get the moving blankets. I am not sure what percentage this establishment makes for providing UHaul services, but they obviously do not care about that portion of their business.
Rob H
El Sol
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Birmingham, AL 35209
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
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Asia OI dropped off during business hours and nobody was onsite to receive the rental The rental office was onlocked and nobody was inside.. I checked in the restaurant next door and they said nobody was there to receive the rental and I should leave it. I didn't feel like it was "above board" and just had a feeling something was off about this place. I took pictures for proof of my date and time of dropoff with my rental. I was then billed for 5 extra days by the dropoff facility. I have disputed it with uhaul and will dispute it as theft with the credit card company.
Charlie HI was sent to drop off to a location that does not offer self check in. I had to wait for a week for them to open and still have not received my deposit. I was very dissatisfied with my entire service.
Lateasa SThe drop off location was a dirty Mexican restaurant. The person didn’t speak English. I hope they understand we we’re returning the truck
Robin S