location was fine. uhaul website horrible. technology was not there as designed. furthermore customer service could not be reached. worse online experience i can recall ever having.BARRY D.
Trailer Rental & Towing in Boyd, TX at Rock Island Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Boyd, TX 76023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2 Average Customer Rating
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Not a single employee knew anything about the U-Haul trucks. U-Haul should be doing business through this store, very poor customer service and rude.Kray M.
There was no one there that HD anything to do with uhaul and the lady at the counter was rude.Tammy N.
The place was too busy with other thingsAudrey A.
I was not impressed with Uhaul online service at all. I went online and reserved over a week in advance and put down a credit card to reserve the location. No one close to us had a 26' truck. If you do online reservations don't say you can rent from that location and not tell us until 24 hours before. I was the one that happen to be confirming Thursday for Saturday rental and found out that there was nothing and they did not have my reservation through the system either yet. You just might want to have a better online system with truck rentals. It sucks moving already but having to deal with not knowing if you are even going to get a truck makes it a nightmare! I will not recommend your service for this reason. Shelley White - Decatur, TexasTony W.
I did not recieve my 15 extra miles for my pick up being relocated like I was told.cristen S.
I was completely and totally dissatisfied with this rental. I will never rent from Uhaul again! Costumer service was rude, very difficult to pick up, and never registered my return. Called 4 times to resolve and still extremely disappointed!Lori T.
It took an hour to pick up the U-Haul; there was an issue with this location's internet connection. Nobody escorted me to the truck to show it to me when I picked it up. When I finally received the truck, there was only 3/8 of a tank of gas in it. Good thing I didn't go very far but this could have been a problem. The cab of the truck was also very dirty again, not a big deal but I don't feel like this should be the norm.Wayne K.
I was cheated out of 54 miles.April W.
This manager of this facility did not seem to know how to operate the system, he was not available when returned the truck (same day) and did not have an actual return receipt for me. Not a good experience at all. I should have gotten something to show the actual cost when returned the vehicle.Bonnie N.
I tried changing my rental from being dropped off at a different location to returning I where I delivered it and was still charged the fee for a one way. will not be using Uhaul in the future.Gina K.
Was a little slow at pickupRICHARD B.
The Check Engine light was on when we picked it up. I also want to include that we rented in Decatur and if we had not called to confirm they had the truck and hauler on site we would have shown up and not had anything to move with. They need to be proactive and call the renters if they have to have us change locations. And the location in Boyd did not have blankets and the dolly, so I had to go back to Decatur for that.Clifton S.
We reserved a 6x12 trailer, 2 furniture dollies and a pack of blankets. All they had was the trailer, but the employee did call U-Haul and have our reservation for the rest switched to another location. The other location didn't have the items either, so we went to another location and gave up because there were 15 people in line there and they were running out of items. Horrible experience with U-Haul system.Brian F.
The owner is very personable and friendly I will continue to do business at his store.joyce J.
This is a small convenience store. There was only one clerk and she did not know much about the U-Haul system. She didn't want to accept our drop-off, but we insisted we had to drop it at this designated location. We called the pick-up location and let them know we had dropped it off and they noted our record. In my opinion, all customer services agents should be well trained in renting and accepting U-Haul regardless of the size of the location. U-Haul has a reputation to uphold.Donna W.
Clerk here said they do not inspection the equipment. Whoever does, should have lessons on proper equipment maintenance.Kevin C.
Mr patel never checked our truck in after we droped it off on the sisteen of sep then lied had tohave him ckeck the tape. Said he woyld fix it then charge my eighty dollars . i have contaced a attorneyStacey W.
Inside of vehicle was very dirty. There was an obvious blood stain on the console of the passenger side and remnants of food all over the floor. This is irresponsible on the part of the originating location if I am to be held responsible on the return location.Gregory B.
TOOK WAY TOO LONG TO RETURN VEHICLE SHE WAS BUSY DOING OTHER THINGS THAN TO TAKE CARE OF MY NEEDS IT TOOK APPROX 30-45 MINUTES BEFORE I COULD LEAVE. NOT ENOUGH PEOPLE ON STAFF AT LOCATIONANTONIO A.
Everything went very smooth, the attendant was nice and friendly.Ted R.
Rose was pleasant and friendly.Curt M.
Very good experienceRoy D.
I have rented from this location twice. Each time while providing the necessary information to complete the rental the person assisting would allow other customers to interrupt the process by completing sales such as chewing tobacco, sodas and so on. I feel this is rude and indicates my rental business is less important than the sale of a pack of smokes. Either complete my transaction or put up a sign which states all "UHAUL rental transactions will have to wait while we serve all other consumers".JAMES B.
The agent is claiming I has more miles than was on the odometer. The fist person Rose told me to write the mileage down but when I turned in the truck another person said I was wrong.David G.