Office was closed due to covid according to sign on door.Donald G.
Trailer Rental & Towing in Bristol, TN at American Appliance Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bristol, TN 37620
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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It was very impersonal. Everything was done online by phone and hoops through the pick up process takes about 30 minutes. Taking photos of yourself and ID information. The process requires photo ID and other personal information, this is a little ridiculous. Almost made me late for the movers to arrive. The process is easier when you can talk to a live person, I found the online experience to be intrusive. They also did not give us out moving pads, so I ended up using my own blankets to wrap furniture. In person employee pick up of truck and drop off. Also include the items that you need in the back of truck such as moving pads.jamie S.
Inside windows dirty, headlights need adjusted.Kemper M.
The man came 2cdoor said closed. Didn't want to except the trailer, I told him that is where the dropoff is, he said he was closed, so I told him I was dropping it and I did. And left. That location should not even be associated with uhaul. I've rented several times from uhaul and I've never had anyone be that rude. If it were up to me, I would not associate my company with him. VERY DISAPPOINTEDClarence L.
Even though the business was closed, a gentleman working after hours graciously received our return, making life much easier for me, in that I had to return my brother, who had volunteered to help us, back to Chattanooga. So thank you very much.Keith J.
I went to the Bristol TN West State Street location first to reserve the truck. The owner was totally unfriendly, obviously hated his job!! Then I decided to change my pick up date on line, but I just kept getting a message that the site was not working check back later. So i tried the live chat, which was very slow and then I called, I was on hold 20 minutes the first try, so long story short after 50 minutes of phone calls I got the date changed!! The next day I picked up the truck and the store on the volunteer parkway in bristol tn was a dump and again, another rude person who obviously hated her job!!! HORRIBLE EXPERIENCE!! The only saving grace was the truck ran well and no problems.Lora C.
Trailer did not have jack, caused considerable damage to my vehicle. I plan to make a claim against U-haul for damage.Terry H.
We just used the key drop off box and did not have the opportunity to interact with anyone. We liked the option to drop off early with the key box.lisa D.
Inform people... especially for people that they know have not rented a truck from them before to instruct them and show them the paperwork about the gas fill up before you bring it back. All they did was hand me a folded paper and did not even mention one thing about the gas. Therefore I had to get back in the truck go to a gas station fill up and then go back and drop the truck off... I was not a happy camper about not being told how that works and actually shown the paperwork to show how to figure out how much to put back in it. I thought that was totally uncalled for. Other than that it was a good experience!nancy V.
I delivered the truck at night and there wasn't anyone there.Tina W.
The location was closed when I dropped off the truck.Ken W.
Specify time of turn in to the minute as opposed to just the day. This cost me extra and was an unpleasant surprise. BTW, weather during move was rainy & wipers were lousy-squeaked and smeared rather than clearing water from windshield.William B.
Great UHaul vendor to deal with. Always willing to help regarding your need. Only suggestion would be to have a few more uhaul vehicles and equipment available.Gary S.
Good from the start. No changes neededEric E.
Need to have a sign that is lite up at night, hard to find in the dark!AMBER G.
First, Uhaul did not have the vehicle we reserved at our closest location. I had to drive an extra 30 minutes to pick up a larger vehicle. The staff was barely civil and seemed more annoyed that I was there. She gave no instructions - just handed me the keys. I received a larger vehicle, used more gas, and had to drive farther.Kathy L.
Very good place to rent from!!!! Thank youBrenda B.
Truck only had 4,500 miles on the odometer, but the air conditioner did not work. It only blew hot air. It was a miserable 3 hr. Ride from Abingdon, VA to Charlotte, NC. THERE IS NO EXCUSE IN THIS HAPPENING SINCE I RESERVED A TRUCK 3 days in advance of move.C. W. D.
The check in process was ridiculous. The lady refused to use the confirmation # to look up the order and instead pulled an old reservation trying to convince us the order was wrong and she would need to do a new order *of course charging us more than what our order was originally for* and she was rude and hateful while making this process much more stressful than it needed to be.Jennifer R.
Truck had to work hard with the full load. Doesn't switch gears smoothlyKellie T.
Office was closed, simply used drop boxA.D. J.
Was of no help with hook up, did not have all the equipment I reserved. No accessories available to help with trailer hookup.Myron W.
Make sure you go over your contract with a fine toothed comb. If you see something questionable address it. We weren't charged what was originally quoted at reservation. Truck wasn't available at the location the reservation was made for. I always end up unhappy with uhaul. If I had known that I would get the run around, forced out of my reservation terms, and then end up with unauthorized charges I would have gone out of my way to make a reservation with the company I usually rent from. Alas, I didn't know that making a reservation at the local uhaul would force me 30 miles out of my way and break the bank. I guess the lesson had to be re-learned.LUCIA S.
The woman who attended to me was unable to use the system to fulfill my reservation, acted inconvenienced when I came in to pick up the truck, did not have sufficient cash for change (I had to go to the bank and make change), was not clear how to use the equipment, and cursed in front of my children. Not the best experience.DANTE T.
Had another pick up location at first, much more convenient, but they did not have the trailer I needed. When got trailer home one of the tie down straps was too short. Had to call U-haul service. Finally got vehicle loadwd and secured.PAUL T.