I am not happy with the overall experience with u haul. I took taxi to reach location and just 3 min before I received a call that my location has been changed which was far away from the location. And I had to pay a lot to taxi. Then they committed me to give the van back after 24 hour but after 4 hour I got the message to return it and I went to returnFnu M.
Trailer Rental & Towing in Bronx, NY at West Farms Parking LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bronx, NY 10460
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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The only problem is i have reservation for 19 ft truck but when i got there only have vanPablo J.
B more clear about how ur rental would cost and what ur being charge for.Roy S.
Y'all shouldn't penalize people so much! I usually rent from CC Trucking or Penske because they are cheaper and way more lenient. uHaul has so many fines and fees, I mean I know how to do y'all right but it makes not sense that it cost $80 for a van for 5 hours and it cost $100 for a $14' truck from another company for 24 hours.Sara R.
The pricing is to high for the 16miles I only use and for like 3 hours that I had itAngel J.
I have several complaints first off the attendant was not professional was trying to hurry things up so fast that I believe you made mistakes I was billed twice for this service and I would like to speak to a customer representative about this thank youArleen P.
There is no proper customer service when it comes to the experience I had at this location.bharati K.
We are in a serious health pandemic therefore vehicles should be cleaned and properly sanitized. Vehicle was very dirty inside and outside. In addition we had to re- register on line once we arrived at the location very time consuming. Looking forward to a more improved experience next time.Michael M.
Everything was excellentDerrick R.
I mentioned everything as I closed out with the ticket before and you are asking 2x. There was no windshield fluid I think the check engine light may have been on as well. I mentioned that to the person that i picked up on and I got a shoulder shrug. Even more the instructions to just walk in and pick up the key seemed to have agitated the person.. I couldn't just hold up the phone and get the key. It became a challenge and response game and that is how i got hit with the e extra dolly. The man actually removed the dolly that was there and then when I showed him on the contract that I purchased one added the cost on the invoice. I would not be surprised if other people that looked like me had problems in that location. I know I will have to use Uhaul again in the future. I will not pick up from that location and if I see that person again at another location. I will be complaining again if I get treated like that. That level of service was right at the cusp of crass. Refund my 7 dollars BTW money is tight. I don't have it to give.MARK R.
It would be extremely helpful to allow cars in the garage because street parking is limited.Olga C.
when I entered the van there was a roach crawling on the passenger side! also I rented a truck literally a month ago did a little more miles & still paid $10 cheaper than this time around. The clerks did have on mask either day I went. Covid cases have rised in NYC this is unacceptable!Jessica L.
The van need to change the oil and check the tiresESTHER S.
Hire a professional staff. Staff on location very unprofessional.Jefferson S.
Still Muniz has not followed up with a complaint, way past 72 hrs. No real effort made to see why my truck had no headlights for a 700+ mile drive. No return of money yet. Just sad!shaka S.
Pay for gasGregory J.
very dissatisfied. I was told I could return the truck the foll. morning. When I did I was over charged. , and told the truck was due back the same evening Irented it.. I should have followed up with this issue before now.Claudette L.
The truck disgusting!!! Dust on th e seats, steering wheel and dash . The passenger side mirror was broken in 3 places.Fred N.
I am very disappointed with this experience I make reservations at 11:00 am at 2155 E tremon ave in the Bronx reservation number 99760363 I get there 10 minutes before and the attendant was very nasty said is only one truck and there people before you watting and walk away from me I had to call costomer service the sent me to another location was my time and people who going to help me move they cant not help becaose I was late took more time to move by my self and end pay doble because the irresponsibility of the location on 2155 Etremont ave is no fare that Ihave to pay doble.Jose C.
I need someone to call me, the service was very badManuel S.
Just tough location due to off street parking Attendant was greatFRANKF JR T.
Change the location, the office is right by a trash room, for the building, which makes the whole experience very uncomfortable, the place stinks literally,its not the ideal place for a business like this!!!!.Nikon T.
Get more vanEsther S.
The amount of gas the website had for the start of the trip was inaccurate. I took a picture at the start of the trip showing it was at below 3/4 a tank. I was charged for it being atv7/8. You need to fix this.curtis P.
Get better service. The Computer shut down on the young man, so i had to wait for 20 minutes fof him to learn that he could do it from his personal cellular device.Shanna C.