Owner was great , he was helpful and most important friendly
Chris S
2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Canal Winchester, OH 43110
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- 4,0 - Cote moyenne des clients
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Andy did a great job with quick service and prompt delivery of the truck in good condition.
William DOngoing Issues at U-Haul Dealer Location – 2nd Opinion Car Service LLC, Canal Winchester, OH Dear U-Haul Customer Service, I hope this message finds you well. I’m writing to formally express my deep frustration and disappointment regarding the ongoing issues I’ve consistently encountered at one of your dealer locations: **2nd Opinion Car Service LLC** 5261 B Gender Rd Canal Winchester, OH 43110 As a loyal U-Haul customer, I’ve used your services multiple times over the years. However, every experience I’ve had with this particular location has been problematic to the point that I am seriously reconsidering doing business with U-Haul in the future if this location remains my only option. To provide some context: 1. **Canceled Reservations Without Justification:** I’ve had previous reservations abruptly canceled by this dealer, causing major inconvenience and last-minute changes to my plans. 2. **Harassing Calls for Slight Delays:** On more than one occasion, I’ve received multiple calls when I was just a few minutes behind on returning the truck — often because I was responsibly refueling it before drop-off. This level of pressure feels unnecessary and unprofessional. 3. **Incorrect Rental Duration Practices:** Most recently, during my latest rental, I scheduled the truck for **a full 24-hour period**, with my original pickup around **10:30 a.m.** I later called the location to inform them I would arrive closer to **11:30 a.m.**, which they confirmed was fine. However, upon return the following day around 11:20-11:30 a.m., the representative claimed I was **late** and insisted I didn’t receive the full 24-hour rental. When I reminded him of our prior agreement, he dismissively responded, “You don’t get the full 24.” This is not only incorrect but also completely dismissive of proper customer service and standard rental terms. These repeated issues have made what should be a smooth and reliable experience feel stressful and unpredictable. It’s disappointing to see a U-Haul-affiliated location operate with such disregard for professionalism and consistency. I kindly ask that you look into this dealer's practices and address these concerns appropriately. I’d appreciate follow-up communication from your team regarding the actions being taken to ensure no other customers have to experience similar treatment. Thank you for your time and attention to this matter. Sincerely, Craig
Craig FThe check in and check out procedure was very easy to use! I highly recommend it.
Syamphone SThe truck was fine, but the equipment that I requested (appliance dolly, two dozen furniture pads) were not provided in the truck, even though I confirmed needing those the day before with the U-Haul manager. Bad business.
Rebecca B