The person I delivered this to, didn't even want me to unload the trailer until I called Mohave Rentals and they talked to him! Then he called his boss to get permission to unload it at this location. Do I get a refund of two days from the original 5 days for usage?
THOMAS H
Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cashmere, WA 98815
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Very poor service. Last minute change you made cost me extra mileage charges.
JOHN SThe gentleman at this location is always very friendly, and efficient. I get checked out quickly and the equipment is easy to access. My favorite location by far!
Mike JThis location is at a gas station so if you need to refuel before dropping off, probably easiest to do it here.
Andrew CI had to deal with 3 UHaul locations last week. Pullman, Moscow, Cashmere. My experiences at each location were terrible. I rented a 10 foot box truck and an auto transport. Order number: 90828272 Order number: 91467616 1- Pullman, WA (C & S Mini Storage) gave away my auto transport without telling me after I had already paid for it. My reservation was updated for a location over an hour away. I spent 45 minutes on the phone. I spoke with 3 different employees on the phone. The last employee was extremely rude and unprofessional. Eventually I was able to reserve an auto transport in Moscow, ID. However, I had to wait multiple days. 2- The employee in Moscow (Nicholas K) was not helpful and rude. He refused to answer my questions about how to use the auto transport and just pointed at the picture on the equipment. 3- My experience in Cashmere, WA (Saffron Enterprises) was the worst. As I dropped off my equipment, the employee was talking on the phone our entire interaction (10 minutes). He asked me to back up the auto transport into multiple different locations. He never got off his phone to help. Eventually he just told me to pull up next to the building. As I was leaving, he said “You should really work on your driving.” (While still talking on his phone). He never gave me any paperwork. My experience with Uhaul was terrible. I was in Pullman helping my elderly mother move out of her house. My mother and I both had to change our plans because Pullman Uhaul gave away my auto transport. The worst is that the employees at all the locations and on the phone were rude and unprofessional. I will actively seek a different company in the future. Do better.
Abde E