Not very friendly. Parking wasn't super clear for the uhauls. And the lighting made the drop off pictures very difficult
Maria A
Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cashmere, WA 98815
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I was charged a coverage fee without my knowledge or authorization and there was no paperwork to be signed when i picked the trailer up.
Brooke CThe pickup location is a gas station where the person behind the counter takes a picture on their phone of your ID and CC and sends it to someone off-site. Weird, I don't want that on someone else phone. Then I had to wait 15mins for that off-site person to verify and check me in. Next, I had to help the attendant lift the trailer onto the hitch. The trailer is quite heavy, and if someone had back problems, you could really hurt them. Need a jack or some other setup to lift the tongue.
Luc SThe drop-off location was in a city 15+ (30+ round-trip) miles from my destination city and not what I requested. We were notified of the change in drop-off cities 4 hours after leaving with the rental trailer. Staff at the drop-off location met me outside on my arrival and pointed to a location they wanted the trailer left. They offered no assistance in getting the trailer off my truck and went back inside their establishment. No one checked the condition of the trailer on return. I don't appreciate being used by U-Haul to redistribute their inventory to locations that is convenient for them. Requests to change my drop-off location took two phone calls, three transfers, 30+ minutes, and a call back. The request was ultimately denied saying that was the only available drop-off location in the area. Not a great experience. I will go out of my way to use a competitor on my next rental.
JAMES ZThe person I delivered this to, didn’t even want me to unload the trailer until I called Mohave Rentals and they talked to him! Then he called his boss to get permission to unload it at this location. Do I get a refund of two days from the original 5 days for usage?
THOMAS H