Despite making a reservation, no one knew I was coming. I had to wander into the garage and flag someone down. He was polite but knew nothing about my reservation. He directed me to call the owner, which I did, and my call was sent to voicemail. The owner called back and said his wife would call me. I waited ten minutes, outside and in 90-degree weather, and no one called me back. I finally called the numbers I had for him. All were sent to voice mail. He texted me and asked if he could called me later, despite my reservation being half an hour prior. That wouldn't work. Finally his wife called me and got me checked in, after multiple technical difficulties in finding my reservation. Lastly, I had reserved supplies for my move, which they did not have, resulting in my having to go to a different Uhaul location and spend half an hour waiting in line just to buy 3 packing supplies. The whole process was a mess, and it resulted in my leaving 2 hours later than planned, as well as moving in the hottest part of the day, which I was trying to avoid. I would recommend going to a different Uhaul location.
Elizabeth B
International Auto Design
(U-Haul Neighborhood Dealer)
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Leaving renters without access to the key drop off AND a completely locked gate with zero ability to open it is not even remotely an ideal situation. This causes for an absolutely ridiculous close to an already stressful moving day. Also, waiting over an hour for customer service to not even answer your call is absolutely insane. You need a better system Uhaul.
Jacqlyn SI went after hours, and this was an awful experience. First, I was coming from the left, and the gate was closed. I could not pull in. So I had to pass it, and there were so many one-ways to loop around and come from the right. That took 20 mins. Then I park on the side of the street. The drop-off key was not specific at all, and I didn't know if I had to pay for parking. I called customer service, it took over 15 minutes on hold, and she was confused as well about what to do. After getting clarification to DROP IT OFF IN THE MAILDROP and not having to pay for parking, I left. This experience was AWFUL, and it made me regret going through U-Haul. I really had a bad experience with drop-off.
DRU TIf it was cheaper it would help a lot of people. Make it cheaper!!!
Edson RDo not use that facility.
Eloy N