The U-Haul facility refused to assist with the auto carrier hook-up and setup. The person checking me out with the equipment indicated that not helping is a [company policy], but they didn't bother to inform me in advance, so I didn't know to bring my own help. The carrier tire-straps ratchet system was not working properly and had been left in an unmanageable state by the previous renter. I was alone, so handing off equipment in this condition seems unacceptable. I did get some useful assistance from a neighbour business person who proved invaluable. My suggestion for future renters is A. take a strong helper & B. take some lubricant and hand tools. The truck itself was excellent, nearly new. It made the trip without a glitch.
HENRY P
Stewarts Street Performance
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chino Valley, AZ 86323
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- 4,5 - Cote moyenne des clients
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great location, great hours, friendly expert service.
STEVEN HSuper friendly service! Made the move easy!
JAY CNothing
JAMES ACustomer service was great & the truck was almost new, great experience.
MORGAN T