Easy pickup except for key being inside and not in mobile pickup, had to go inside, very dirty inside
Michael A
Victorian Village Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbus, OH 43201
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Horrible location. The shop was very slow and not attentive at all. I was waiting for probably 30 minutes. Very sketchy location, I did not feel safe.
Beyza TTry being honest and not up charging people 300$. Try cleaning out your trucks. Try being reliable and have things ready when you say you will. Do better.
Raven LThe representative could not have acted more inconvenienced and irritated at my existence if he tried. None of the equipment I paid for was in the truck at arrival; I was able to get the dollies from the location (dirty, wet, outside by the trucks) but no furniture pads (which, again, I paid for). It was a deeply unpleasant experience and the app check-in process was tedious and finicky, though this could have just been due to bad connection on my end. I also received several notifications in the weeks leading up to the reservation letting me know that my reservation was scheduled for a time it wasn't scheduled for, which led to some confusion. I eventually was able to figure it out, but had a rather frustrating experience with the representative before the app loaded what I needed. It was very disappointing, as I've had really pleasant experiences at Victorian Village Market in the past as a customer with different folks who work there. Not sure what happened that morning.
Jillian FWas overcharged for fuel -- the fuel gauge was higher when I returned the truck than when I picked it up, and they still charged me $29 for additional fuel (they didn't give me a receipt when I returned the truck, so I only found out later). Not very professional, I wouldn't rent from here again.
James H