Provide what we asked and paid for.Mary M.
Trailer Rental & Towing in Dallas, TX at Lady Magic Detail
(Concessionnaire de camion et remorque de location U-Haul)
One-Way and In-Town Local Rentals in Dallas, TX 75215
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Provide the order the customer requested. I ask for 1/2 dozen furniture pads and a furniture dolly upon inspecting the truck the equipment wasn't in there. So I shouldn't see those items on my receipt but they were. Please adjust those charges I would appreciate it.Lonte C.
Area seems unsafe no lights no parking illegal activity in back parking lot. Will not return to this location again for any service. Your app should notify the customer if the drop off location also accepts rented trailers.Martin T.
I don't know because the store was close at 2:30 pmCINTHIA M.
Double check your orders, make sure all supplies a customer orders is there!! Moving is already stressful, when you don't have the things you need but you ordered it makes things twice as hard. And communication!!! If you leave your location let someone know ASAP! You have customers relying on you.Martha C.
I rented a U-Haul truck from this location on 11/19/20 for 3 hours to move a set of couches. The location charged me for 98 miles when I only drove 11 I rented a U-Haul truck from this location on 11/19/2020. When I arrived there were already red flags. The location was filthy and employee could not figure out how to work the rental software and took a very long time to figure it out. Even though my reservation included furniture dollies the employee told me that they do not have any. I considered cancelling my reservation then but it was by far the closest location to my home and I was already there so I decided to continue. That was a big mistake. I had the vehicle for 3 hours to move two couches from down the street at a friends house to my house. In total I drive 11 miles. When I returned to the location at 5:45 to return the truck the location was closed and the lights were off even though the sign said they were open until 6pm. I had no choice but to use the drop box for keys to return the vehicle. When I received the bill stating that I had driven 98 miles I called the location immediately. I explained that was not possible and let them know I had proof of where I was in the vehicle for every minute I had it. The employee told me they didn't know how to fix that kind of issue there and I would have to call the corporate number. I called that and explained the situation again. They told me I should have been sent a walkthrough before renting the truck to confirm the miles. I tried to explain the poor service at the location and that I was not told this by the location. The rep informed me that this would need to be escalated to a Manager who would be in contact by phone within 3 business days. This did not happen. Instead I revived an email reading, "We send you a link to verify the fuel and miles along with the condition of the equipment you did not do your walk around before you left with the equipment. I will follow up with the location to see if there was an error." with no signature or other text in the email. I let him know that none of that was explained to me, that I was very unsatisfied with this, and that would have to speak with my credit card company since if was unable to assist me. .He did not respondDaniel P.
Have them pick up from different locationSean K.
Pickup location was closed when I arrived at my appointment time of 10:30 a.m. Another tenant in the same building had to call the U-Haul operator to get them to open. This delayed me by a full hour despite checking in online. They were friendly & apologetic though, so I'll give credit there.Kevin H.
Only problem was that I paid for equipment (moving pads and rollers) but there weren't any in the vehicalTristan F.
Perfect experience, she went above and beyond for meMelleah H.
I should've taken a picture but when I got my final bill they had the gas gauge at a quarter tank indicating that I had used 3/4 of a tank. In fact when I returned the van the gas gauge read that there was 3/4 of a tank left because I only used a quarter of a tank of gas.Christopher G.
Unsatisfactory conditions.Michael R.
Great service and nice people.Phat N.
I was charged for a dolly that it was not in the Van. Everything else was fine.Juan C.
We did not revive the correct reservation. We also were given the U-Haul on half a tank of gas, and we gave it back on an eighth of a tank of gas. We were charged $52 and another $30 for fuel. I don't believe that if we only had a difference of a quarter of a tank of gas that the shares should amount to $82. All in all we love the company but we did not receive a correct u-haul reservation. We didn't receive the appliance dolly that we reserved 18 hours in advance, while the store was open and operating (giving someone the chance to complete the reservation correctly). This then caused us to have to make a drive that was a total of about 25 miles, that ultimately stopped with us ending up at the same store that we were at 2 hours ago, where we were supposed to receive our dolly in the first place. With the gas I'm sure that you can agree if only a quarter of a tank of gas is missing an individual shouldn't owe $82. We started the trip off by having to put $30 in the tank because we had to drive back and forth to get a dolly that we should have had to begin with. We would like to know if there is any way to refund us for the incomplete reservation and or the mileage we had to use looking for a dolly because of it.Charleston P.
Great service. Always HelpfulCHRISTOPHER M.
She was very nice and respectfulSabrenia C.
The guy was washing cars when I dropped my uhaul off in the back of the place and just took my Keys and said it will be an hour before I hear anything. It was very unprofessional!Erica H.
Was suppose to pick up truck at 9:30 a.m. Wasn't informed that location didn't open until 10 a.m. Then Melonie Lynch who was suppose to be there to open didn't arrive until after 10:30 a.m. We were finally able to get on the road at 11:30 a.m.Andrew D.
I was told that I would only be charged for the days that I had the uhaul, which was 2 days. Instead I was charged for 5 days. Very big price difference and to be told one thing and charged for another thing is very upsetting. Especially in these unprecedented times we are going through and when I specifically asked before signing the contract.Teaoshka D.
A. Plus. Will.ues next time and everytime. Thank. You..BOBBY Y.
I did a remote pickup of the vehicle but the equipment was not inside the trailer (1 furniture dolly, 1 regular dolly, and 1 dozen furniture pads). Uhaul was very helpful when I called customer support and found me a regular dolly and furniture pads at a location near my move, but I would make sure this location remembers to place the equipment inside the truck for future remote pickups.Lars F.
You were great even though we didn't have a reservation she still was able to help us . Thank her so much .donna B.
It's... really ghettoHannah M.
Make the locks easier to openJermaine H.