Had great customer service. Liked my experience with U-Haul
Franz P
Delisle Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Delisle, SK S0L0P0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 5,0 - Cote moyenne des clients
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Delisle was great to deal with. Well when someone reserves some thing a week in advance because they need it. It should be there and ready. We booked a 6 x 12 trailer in Saskatoon at 2310 Miller Av a week in advance to move my daughter Fr Saskatoon to Kindersley. We got to the Depo and there was a 6x12 there but was apparently reserved for someone else and all they had to offer was 4x8 trailers. There were no trailers available anywhere in Saskatoon that was big enough. And no Van trucks either. I had to drive to Delisle and pick up the only one there that was a gas guzzling piece of shit that kept over heating on me. The trailer I had reserved would have been $$148.00. The junk truck I was given to use cost me $$438 just for the rental. And then cost me another $$ 300 in fuel. Because it got 6,55 MPG. So it was over 700 it cost. I live 2 hrs SE of Regina and could have brought my own 30 foot enclosed trailer and it would have cost me at most 200 extra in fuel. But I figured hey let's rent a U haul trailer. Well that was a mistake. When someone books something or reserves it in over a week in advance they should get it. What the F-k is the point of the reservations if you're not going to make sure it's there. I'll probably never ever use U haul again and will be sure to spread the word about this terrible experience. I would hope that you guys reimburse me the full rental cost. And part of the fuel it cost me. This has really got me thinking I should start up my own rental business and offer a way better service then U haul and eventually take a vast majority of the work that's out there.
Joey NNo fault of any staff or person. But the check in and out with regards to website and app is terribly slow....only bad thing about it.
curt hThe place itself is fine what I found annoying is that I had to purchase a converter for my car to be able to pull the trailer with brake lights, this cost almost a 3rd of the price of the uhaul.
Deana NDO NOT use U-Haul. They were absolutely terrible. I pre-reserved & pre payed for a truck, 2 dolleys, and the two insurances they offer for an almost 4 hour away move. I booked enough time in advance to not run into issues. The day before the move, I got a notification that they changed the pickup time from 7:30 AM to 10:30 AM. Which would put our move back a few hours. I then get see that they changed the pickup location to Deslile (half an hour out of the city) & I asked them to change it back and have it for Saskatoon. When I checked, it said Saskatoon pickup. I went on Moving day & was there for 10:30, for them to tell me that I had to drive to deslile to pick up the truck. So that added an extra hour to our move plus I had to pay more on fuel to go get the damn thing. When I got there, they didn't have the dolleys I payed for. They also wanted me to pay more money, even though I had already planned ahead & payed. But apparently they don't charge for taxes when you pay online *which doesn't specify anywhere* I tried calling U-Haul , and she basically said theres nothing they could do for me. Fast forward to the move - not even an hour in, the power steering fluid started spewing out of the truck. We bought a litre of power steering fluid & put it in the truck. We made one u-turn and it all spewed out again. So, no power steering we didn't want to call Roadside assistance as it was already late and we didn't want to be stuck on the highway in the dark with my entire home inside the truck. Next the breaks starting squeeling and making a horrendous noise, the "check electric break system" light comes on. Plus a terrible smell of something burning. So it's dark, no power steering, and sketchy breaks. But we can took it slow & made it. 6 hours after our intended time. I went to drop off the uhaul, and the website drop off option didn't work. I had to get the uhaul guy in town to do it for me. I informed him of everything that happened, and he informed his uhaul representative, who never got back to him. I've been trying to leave complaints on the website, call and email regarding this entire experience with absolutely no follow up or replies. Save yourself the headache, money & tears. Don't use uhaul.
Austin S