They did fineWillard Deforest A.
Trailer Rental & Towing in Douglas, WY at Big Country Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Douglas, WY 82633
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Douglas, WY 82633
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very easy pickup and return will use again!Caleb O.
Super lady at the office there in Douglas. Great experience!!! Very helpful.RUSSELL PAUL G.
Had the equipment I needed , friendly and quick serviceOle S.
Very helpful in our return.Jeff F.
Excelent service.JACK K.
Do what you say when a person sets up pickup in advance instead of jerking them around and not having equipment ready and where it was supposed to be picked up at etc. etc. Nothing was right and delayed two hours. Charged wrong for the insurance etc. It wasn't this locations fault. It started in Casper and with the main office with everything being wrongTherese L.
Cinnamon was so amazing. She helped us tremendously. I would recommend this location solely on her customer service. Thanks for everything cinnamon!!!!Peter E.
never bothered to check in our uhaul return on time so I received emails saying we hadn't returned it 18 hours after we dropped it off.Doug W.
Great service. friendly atmosphere.Doris Ellen H.
Very helpfulJenni N.
The people were great and were as helpful in every wayMICHAEL DAVID B.
Great placeJake W.
Cinnamon and staff at Big Country Storage went above and beyond to make our check in of equipment hassle free.Judi P.
Heavy equipment recovery needs to contact local office before initiating a recovery operation.Scott G.
Great drop off serviceBradley R.
The Uhaul Representative(s) should take you to your equipment, or bring your equipment to you and give an on site 3 minute drill about what you are renting and basic function. I was just given the keys to the truck and had to walk about 2 blocks to a muddy lot to find my rental.. the side windows and mirrors were do dirty I had to find something to clean them with; or there was no way to drive safely down the street. The traffic control center/dispatch in Casper WY was very helpful. The overall loading and trip went very well, the equipment performed as expected.Gay P.
This location was amazing!!! The manager that answered the phone was so helpful and went way beyond her responsibilities to help us in need. She even came back after they were closed to make sure we could get what we needed to try and get us home to Michigan. We were so grateful for he compassion and eagerness to help us out. The world would be so much better if more people were like her!!BRENT L.
Courteous, friendly and knowledgeable staff. Easily to get in and out of.Zachery M.
It would be helpful having the equipment available within the city it was ordered weeks in advance. I had to drive 40 minutes to pick this up and drive it back to load it and was delayed another hour once on location...Jesse Andrew M.
I was promised a trailer in Torrington, WY., but when I got there - no trailer. The people at dispatch could not have cared less. Not our problem was their attitude. I had to get on the phone and found a trailer in Douglas, 2 hrs away. The staff in Douglas was fabulous and c as me back after hours to hook me up. Yeah Cinnamon - thanks so much. Do not expect U-Haul corporate to care a bit if you have no trailer and the movers are coming in the morning.Kay T.
Cinnamon didn't seem to understand if it's not for customers she wouldn't have a job. Not impressed with her completely disregarding what we had informed her of. As well when you take a picture of anything on your cell phone it's imprinted into the phone. The truck was given to us filthy, no one could do a walk around with us, adjust mirrors or to validate anything to do with the Uhaul rental. Then having to listen to a child cry the entire time we are doing the pick up process. As well we had to go to another location to pick up the auto transporter to go with the 26' foot truck. This was a complete wreck from the start to finish. Constant phone calls back and forth to Uhaul. Storm in Casper was amazing. He is what customer service is about. He went above and beyond when we picked up the auto transporter. Since we had to drive a extra 114 miles to pick that up separate in the middle of the move and loading the truck. Which we were not impressed with. Uhaul you made your customer do you job!! We should not have had to pick it up . it should have been with the truck when we picked it up. We have to move our belongings one more time from storage once we buy a new home and we will be considering our options very carefully this time. Nicole at Iron Horse Towing in missoula Montana was amazing as well. Uhaul tried to charge at the end saying we were late and other due to their system was messed up. Sorry but fix your computer system and don't anger your customer by saying to them everytime they call in Our system is a mess which I heard everytime I had to call in. We had enough to deal with moving back home 800 miles our of state. As far as I'm concerned Uhaul made $1,300.00 and spit in our face!! Someday you will suffer a great business failure due to how you treat your customers.robert A.
They were great to work with, kind, knowledgeable and helpful.Sarah Ladale B.
Large lot with not much equipment so very easy to find a spot to park the trailer and truck.Michael S.
I've worked with BCS for years and they are the bestDouglas T.