Make sure that the materials that customers request (besides the truck itself) are inside the truck or easily accessible when mobile picking up
Cole H.
Trailer Rental & Towing in Durham, NC at Security Self Storage
(Concessionnaire U-Haul dans le voisinage)
1601G E Geer St
Durham,
NC
27704
Services dans cet établissement :
Pour nous contacter
1601G E Geer StDurham, NC 27704
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 8h30 am à 4h30 pm
- Dim : 12h30 pm à 4h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Durham, NC 27704
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 5.0
Warm and friendly reception made the visit to pick up a truck easy.
robert S.- Rating:
- 4.0
Keep current staff. Professionalism is surprrb!!
Arneta G.- Rating:
- 3.0
Inside the truck should be clean wipe down and spray.
Latosha M.- Rating:
- 3.0
Had to wait for the U-Haul. Only one person working and they had to be called to come and help me.
Michael C.- Rating:
- 5.0
The Manager at this location was extremely helpful and friendly!
Aquica M.- Rating:
- 5.0
There needs to be better explanation about how pick up works. There were steps left out that could have saved time.
Veronica Y.- Rating:
- 5.0
Especially during a pandemic, it is super important that the cab is cleaned & sanitized.
ANGELA L.- Rating:
- 5.0
Need a refund for handcart not on truck!
CAROL W.- Rating:
- 5.0
The salesperson was nice and knew her stuff. We stopped at another uhaul earlier in the day and was very misinformed by the counter person. That all changed when we went to Geer street. I cant say enough aboit the young lady at that location
OTH G.- Rating:
- 4.0
It was a self drop off no personnel was there to assist. I brought the van back clean and on 7/8 full more than I received it and was not compensated for my gas.
Kenisha M.- Rating:
- 1.0
U-Haul Order # 23215817 Hello, I wanted to contact you about a very unpleasant experience I had working with U-HAUL. Around 7:00am on May 6th, I went online to the U-Haul site and ordered a truck pickup for 5:45 pm that night. Around 11:00am I called U-Haul to change my reservation from 5:45 to 8:30pm. The person on the phone informed me that they changed my reservation and that I would be having a mobile pickup. They told me that I would be receiving a confirmation email or text message soon with information on how to use mobile pick up. I never got an email or a text message, and I could not find my reservation online. An hour later, I called back multiple times and was not able to reach anyone. I then called a different U-Haul in my city, and was finally able to reach someone. I told him that the people at a different U-Haul changed my reservation, but I didn't get a confirmation. He told me that my reservation was never changed, and it still says 5:45! No changes had been made. So, I asked him to change the reservation and to please wait on the phone to see if I get a confirmation email/text. We verified that my contact information was accurate, and he changed the reservation. However, I still did not get the confirmation. The person on the call repeatedly insisted that the reservation was in the system and that something was probably wrong on my end. He told me that I need to call someone to check my internet connection and that my data on my phone was probably full, and that's why I wasn't receiving confirmation. I knew that was not the case, because I'm a teacher who works from home and relies heavily on internet for my job. I had been receiving emails and text messages all day. I told him that I don't feel comfortable arriving to the U-Haul site alone at nighttime with no confirmation. I felt very hesitant about taking his word for it that my reservation was there, but he insisted that I should. He confirmed the details with me, and he told me how to go about mobile check out when I arrive to the site. Finally, when it was time to pick up the truck, I drove to my designated pick up location (Assistive Automotive), and like I thought, there was no truck for me to pick up or reservation. I immediately called the 24 hour support number and told the person on the line what has been happening to me and asked her to help me get a truck. She said that the people at Assistive Automotive did not set the truck up, and I cannot pick it up from that location. I had this reservation since 11am and had confirmed it with multiple people throughout the day. Why would they have not set up the truck by 8:30pm? I found that very frustrating when everyone I talked to from U-Haul insisted that everything was set to go. She then, told me that I would need to go to a different U-Haul location further away to get the truck. She changed my location in the system to Security Self Storage. I then drove to that location, and when I tried to get the truck, the app
Carrie D.- Rating:
- 1.0
Provide clean vehicles, . I took pictures of old chip bags in the truck and was Still charged a clean up fee!!
Dewanda F.- Rating:
- 5.0
Good
Cristian L.- Rating:
- 5.0
Tracy and Jada were gave some great advice for the next leg of our move!
Amanda M.- Rating:
- 5.0
Nice folks, clean and maintained equipment, no wait.
mark B.- Rating:
- 5.0
Kenya was very helpful and enjoyed the rental.
Jared H.- Rating:
- 5.0
Kenya was very nice and helped me out with all my questions and had great customer service from her.
jared H.- Rating:
- 3.0
glad that a vehicle was available but it stank and I saw roaches in it while moving. No one want to inherit someone else bugs while moving. The vehicle was not clean nor was the agent very attentive to this.
SIMON S.- Rating:
- 5.0
The staff at this location are sometimes out of the building tending to the property. In order to contact them to pick-up/drop-off equipment or buy supplies, you have to first call an answering service that takes your personal information before then contacting location staff and asking them to return to the office. It's a time-consuming process for someone hoping to quickly pick-up or return equipment and will deter me from buying packing supplies from this location in the future.
Margaret S.- Rating:
- 5.0
They worked out detail
ROSE G.- Rating:
- 5.0
Nothing needs improving. We enjoyed our experience with U-Haul. Our U-Haul agent was very friendly and patient. We will use U-haul again on Geer Street, in Durham,N.C.
Margaret W.- Rating:
- 5.0
I found everything to be fine and go smoothly. Melody was very helpful and knowledgeable.
Vanessa P.- Rating:
- 5.0
Thanks for coming out in the rain to help us with the lock! We appreciated it!
Allison R.- Rating:
- 5.0
Keep up the professionalism
phoebe J.