Be prepared not to get what you reserved. The call to order the 20" Truck went smooth, at no time did the customer service rep give me the impression that we would not be able to get what we requested. Fast forward a week, we were supposed to get a 20" Truck for 10 on Sunday, Fri they call and tell me that I can only get a 10ft truck and it won't be ready till 130pm. The service rep basically didn't care that we got half the size truck , gave me attitude that well at least they let us know "Fri" instead of the night before. "THANKS" and that well to bad change your day or cancel, the rep seriously couldn't care less that this totally screwed up our move. We got at least 100 extra km since now we had to make multiple trips and try to scramble our crew to move now 4 hrs later. Def look around to see other options a good chance you won't get what you reserved if anything at all and with the attitude to bad so sad. I def won't recommend haul again and will look at other options. Someone was supposed to contact me over this NOTHING I haven't heard a thing from haul. .... your taking a chance if you book with them especially end month. This was not the locations fault... this was the service reps over the phone. The haul location 51ave had nothing to do with what happened.misty S.
Trailer Rental & Towing in Edmonton, AB at U-Haul Moving & Storage of Southside
Pour nous contacter
Edmonton, AB T6E4W8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Edmonton, AB T6E4W8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Trailer hydraulic brake system did not work well. I tow a travel trailer and know how a trailer should feel when braking. There was almost negligible assistance from the hydraulic brake system from the trailer. The Uhaul worker said it was just an emergency braking system. He is wrongBradley P.
Not a gravel pit of a drop off. The staff was kind enough.Caleb M.
Your website for check in/drop off is cludgy, slow, unnecessarily complex and unworkable. Good thing they had two people on to handle rentals in person otherwise I would have given up and found another way to get a trailer.Dave B.
The van smells bad. They did not clean it before they turn it over to us. Too many animals hair all over the van and the floor contained with soil and poo.Emmanuel T.
The ABS light stayed on for most of the trip. Truck was empty when I picked it up. Advised counter but even though he wrote it down on my sign out sheet did not change it In Computer. When I brought it back I did not get any credit for extra hundred dollars worth of fuel.Dennis W.
The rental this time was good. I wasn't able to log into my account to return the truck after hours as I have forgotten my password, but was not able to retrieve it by email or text, so I am unsure how to fix that in the future.Shawn B.
Drop-off was very efficient. Everything took about 5 minutes or less.Vinh D.
Everything was greatBenson S.
The trailer should have been washed it was full of mud all on the outside other than that it was okayScott G.
Everything was dirty, dusty and sticky in the cab. Alsoâ€¦ when you by trucks that display speed in miles not km, either a conversion or cruise control would be smart.Jesse T.
I'm not sure about recommending this location. Parking was a BIG issue that really tainted my experience. I also don't recall the clerk ever even saying one thank you nor have a nice day, that kind of thing.Luigi P.
Your app sucks. It committed to a pick up time of 8:30. The store does not open till 9. You are a major company. Get your act together.Bradley G.
Overall our experience was outstanding. I liked that there were plenty of staff so the wait time was minimal even though there were quite a few people queued up for service.Mark Y.
Great customer service. Friendly staff and helpful.Ljupco P.
The service was excellent and the workers are very helpful specially the worker who I dealt with (his name is Waeel).Walid E.
good customer serviceCarlos N.
I had returned the vehicle and I was initially charged for mileage that I did not occur. I think they gave me the incorrect vehicle as the mileage was different from what was on the original paper but I could not quickly confirm as the vehicle had Mi and the papers had km. So I took a photo and a good thing I did. I was then charged appropriately but not after wasting my time for their error.Cristina R.
Website states and allows for up to 24 hours truck rental. After first confirmation callback, I was informed I could only have truck 10 hours max. giving us a 4-6 hours moving window. After second callback (day before pickup) review confirmed 14 hours use. Very confusing and impractical use of vehicle as truck was booked to return at 6am the following morning, and therefore up to 8 of the 14 hours of non use due to the late hours 10pm to 6am, forcing us to continue a rushed move until 1am that night, which may or may not have caused noise violation and disturbances with the move in location. Upon receiving truck, the estimated price, before mileage was $20 more than quoted online, and (no wheeler). After receiving final invoice, price was $50 more, than quoted price. Not impressed.Dearl B.
Good experience overallTroy W.
The truck provided was not road worthy. It had completely worn out windshield wipers. UHaul's negligence led to a very dangerous situation while travelling through the mountains in the rain in the cold and dark where there was no safe place to stop.Christopher D.
This was a painless experience, the return was very efficient.Derek H.
The Managers here helped solve a problem another location could not solve and did not charge me the 18 dollars for the extra miles I drove for my troubles. Should have come to this location in the first place to Rent from, not just to drop off. It's a busy location, yet worth the wait.DANIEL K.
Very good customer service, clean vehicle they need no improvement ThanksKARAM D.
Way overcharged for fuel, I drove 8 kilometres out in $14.65 in gas and was charged another $25 in fuel charges. More information regarding the fuelling would have been helpful. It's ridiculous to pay $40 for 8 kilometres of travel. I phoned to say I was charged to much because I did put fuel in. I was basically told that it costs the $25 plus the $14.65 I put in to go 8 kilometres the mileage proved I only did one trip. Seems like allot for fuel charges. It would cost a lot for a further move! Unless I had pictures of everything before and after they were not interested in my complaint. Felt like I was not heard. Will not be back will not recommend!Kimberly C.