Everything went like clockwork. Perfect. I and out in 5 minutes, both ways.
EDWARD B
Higgins Petroleum
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Eugene, OR 97401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
When I arrived 15 min before my appointment, the rep was working on their personal vehicle in their fueling bay. I told them I had a uhaul rental scheduled in 15 min and I was told they didn't have the truck I reserved. They couldn't provide information to explain why. I called uhaul customer service at that time and was told to direct Higgins petroleum to give me a different truck. I had been there for 30+ min at that time. Higgins petroleum then refused to move forward with the rental, unless I downloaded and used the app to check in/secure the vehicle. I had scheduled the rental (pick-up and drop-off location 1 week ahead of time) to ensure a smooth process. Higgins petroleum then refused to select the drop-off location I had set up during my initial scheduling, which was nearest to my new apartment in Portland. When I asked them for the address of the new drop-off location that they just selected, the guy said "sorry, I'm past that screen...I can't give you the address." I accepted the situation because I had little choice, since I was moving that day, as I had planned long before. Higgins petroleum were very rude, unhelpful, and did not care whether I rented the uhaul through them or not.
Zachary SIt was a stressless, professional, and wonderfully human experience from start to finish !
SUSAN BThe U-haul rental experience was very good except the location I rented from is also a gas station. Upon returning the truck, I used them to refuel the tank. I explicitly told the person $5 (to match the small amount of fuel that I had actually used). He didn't set the pump correctly and wasn't paying attention. That resulted in a charge of $23.33 instead. I spoke with another staff person and he told me that the only way they could reimburse me was for me to wait while they a manager to come and drain that amount of fuel from the tank. I was not willing to wait the half hour or more that would take. The end result was that I spent ~$20 extra due to a mistake by the gas attendant. Please note both employees had appropriate behavior after the mistake. Please put a procedure in place to resolve such situations. A customer should be able to receive a prompt refund when such mistakes occur.
JOHN HThere was no on-site parking, requiring me to either ask a friend to drive my car home or bike to the location. I was also unsure where to park the truck when I returned it.
KECEN Z