You're app is outdated. People at this location were not taught to do anything with U-Haul. I was on hold for 35 minutes only to be helped in less than a minute. I usually rent Penske but y'all were cheaper. I honestly think I may go with them again next time. Be sure your people are trained. Trucks worked well.Aaron C.
Moving Truck Rental in Eugene, OR at Higgins Petroleum
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Eugene, OR 97401
(Right on the corner of 18th and Willamette)
Services dans cet établissement :
- Lun - sam : 9h am à 5h pm
- Dim : 11h30 am à 3h30 pm
One-Way and In-Town Local Rentals in Eugene, OR 97401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck I rented was filthy and smelled strongly of cigarette smoke. Also, I had reserved it ahead of time online and had to repeat information at pick up time which was inconvenient.KIM G.
Due to Covid everything was supposed to be done online; except the website didn't work you couldn't check in or check out, it didn't recognize my location so it wouldn't let me take the truck out.... and then when I brought it back it wouldn't let me check it back in. I tried to call the customer service number several times never got through a person the people who worked at Higgins petroleum had no idea how to check people in or out properly they didn't know how to run the system it was a very frustrating experience.Kimberly K.
Fix online check-in system. It did not work for picking up or dropping off truck. Was 45 minutes late getting truck waiting for approval after talking to 4 different agents on the phone. This location very small and hard to park here. U-Haul customers not allowed inside because store very small so had to wait outside in cold.Jenny S.
This was a dangerously horrible nightmare of an experience. Do not attempt to check out a u-haul using mobile check-inMegan H.
The location was great, the truck was great, the check out and check in process was horrible. The app was useless. For some reason the app wouldn't work on my phone, had to forward email to a friend and have him do it. Took forever to figure out how to do every step. Super irritating. I never want to do this again. Tried calling uhaul, waited on hold forever. Not a good experience at all.Karen H.
Have a person working at pick up. Make sure truck is in working order. Driver side door did not shut well.Darren H.
Check in process was complicated and verification was difficult. Could put people trying to escape a dangerous situation at risk.Mary M.
After reading all of the terrible reviews about checking in on the app I decided to book my reservation during working hours so that I may be assisted by a counter person. Easy Peasy, right? Upon arrival I found that wasn't possible due to Covid and was forced to use the app. Big sign on the door stating this. I have an iphone with a Safari browser. The app is not compatible with Safari, only Chrome. I had to call U-Haul and was forced to wait 45 minutes to connect with an agent. Moving is stressful but this experience just about put me over the edge. When I first ordered the Cargo Van I was emailed a receipt with a picture of a pick up truck. That was another 45 minutes on hold for their mistake. In the past I have always moved with U-Haul but not anymore. Next time I will rent a van from Hertz. U-Haul really needs to improve their customer service time and check-in procedure before I ever consider using them again.jackie H.
I'm 24 and I found it very hard to use the mobile pick up, that should say a lot. Location wouldn't come up on the phone but it gave us all other local locations. It took about an hour and a half to get the rental. After wasting so much time and talking to customer reps who couldnt help but try and trouble shoot ( I was hoping they could help us "check in" over the phone), we finally got to move, and we needed one more hour since we were so late, and the company charged us a fee to keep it longer. Our local location was closed, so we rented a truck 30 miles away, mileage and extra fee ruined the day. They made our move so hard. I didn't realize that the 10 foot truck didn't have a ramp and wouldnt fit out refrigerator. I will not use this company again, they are not the lowest price.Jake F.
The online pickup and drop off instructions were somewhat glitchy.Randall B.
This has been our go-to location for rental as it has always been an efficient yet pleasant experience. This time, since you took the process out of the competent hands of those who helped us in the past and put in the over-arduous, inefficient and generally maddening process using my phone. Both the check-out and check-in process took 45 minutes each!!! I will not use U-Haul again as a result unless you convince me that the online check-in is temporary. It is not fair to rate the location as they only wanted to help but were prevented from doing so by you, the company.Erik T.
The website wouldn't work on chrome. It told me to turn on location services, which I did, not it kept giving me that error. I finally got it to load in firefox but it wouldn't progress past me taking a headshot. It just hung. I tried multiple times. When I asked the people working at the location for help, they just told me to call the 1-800 number. I finally downloaded the app and got it to work after taking the pictures and submitting multiple times. Please provide better ON SITE support if there are issues with the app/website. It took almost an hour to get the uhaul.Michelle U.
The problems I had had little to do with the location, though the guys there said they were given no training on how to work with U-Haul. Using the app to get and return the truck was the most unpleasant experience I've ever had with U-Haul. The process is painstakingly slow. I took care of everything I could during check- in the night before as requested, and still the process took an hour to complete once I arrived. Using the app at checkout was even worse. Plus, the truck I reserved wasn't there when I arrived. I have always used U-Haul when I've moved myself previously, though will try the best I can to avoid ever having to repeat this experience again.Scott G.
The person at this location said they keep telling U-Haul they will not do anything but let people physically pick up the trucks there. They were completely unhelpful, knew nothing at all, did nothing to help us, told us nothing, Truly we were on our own, standing there in the smoke from the wildfires nearby, taking care of the pick up entirely by cell phone. NOT GOOD experience. Will never ever do business there again. In addition, the windshield was cracked, and the cab somewhere between clean and not. We started with only half a tank of gas, which made estimating how much to put in very difficult, and we ended up returning it with way more gas than the half tank, a waste of money.Dana S.
It was encourages for me to complete the online process. Since the location is all digital I didn't really have a choice. I didn't see that I had to do the process all online when I reserved. It worked out great so it wasn't a problem.susanne M.
I was at first put off by having to check my self in but it was so easy and thorough to do. It was very well done.Laurie M.
check in was a mess! my order would not link/associate to my account. so picking up the truck was a nightmare. i called the 800 number and no one picked up in 14 minutes. finally Chewy at the location had to use HIS PHONE to get me checked in. same thing at check out. also, i only drove 6 miles and they wanted to charge me one gallon of gas. very disappointed with your app and your lack of phone pickup at 800.Kelly R.
The truck seats were full of dog hair and the truck was absolutely not cleaned before we rented it it was super dirty and the light for the oil needed changed was on very disappointed in uhaul I have pictures if you want to seeVivian B.
Inside truck was dirty Lots of unmarked dents to truck Service light was on for oil changePatrick H.
No more uhaul!!Changhoon L.
Coo I Idk not find the truck. No person available to help so I called the number listed on the window. Representative who took my call after a long waiting period was very rude and not helpful. Would not recommend based on lack of support.Lauren C.
I had a terrible experience with U-Haul. When I went to pick up the truck it took over ten minutes of standing in the heat to get approved through the app to begin the pick up process. The pictures of the condition of the truck were very inaccurate and I had to dispute every one of them due to exterior damage. Then as I went to return the U-Haul after using it I tried to use the app to return it and for 10+ tries it said â€œsystem errorâ€. Then I asked an employee for help and they said to try to do it online instead of through the app. It still gave me the same response. I spoke with someone over the chat option and over the phone and no one was able to help me until the next day I went into the store and they manually returned it for me. I will absolutely never use U-Haul again after this.Avery F.
The cab was filthy - and in COVID-19 times, DANGEROUS!!! I had to wipe down all that I touched, and leave my mask on for the entire drive. I ordered extra blankets and did not receive them . The system confirmed a local drop off, but then I had to drive an additional 30 minutes, which they charged for! Terrible experience.Kathleen I.
This location is horrible. Got billed for appliance dolly,which we never took. Horrible servicePatty R.