I ordered a truck had to move pickup location twice. I was informed the truck I wanted wasn't available. Then I committed to driving further away and I was told my dollies I needed would be at new location. When I went to pickup truck the truck was great but the appliance dolly and utility dolly I needed weren't there and the clerk just said he didn't have any Dollie's so I had to do move without the Dollie's.
Bobbi M
Karki LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Frankfort, KY 40601
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisDropoff location was wrong, 2nd location didn't ask to see contract or look me up. It was a stranger running a small gas station who just asked for keys. It was sketchy and I felt a little uneasy dropping it off there after a cross country trip.
Kevin TThe attendant told me to take pictures, but I would recommend that the customer be told to look for a txt and to submit the pictures immediately before leaving the lot. I took the pictures but didn’t see the txt for an hour (busy moving) and by then the link had expired. I called the main company who sent another link, but it was expired even though I opened it immediately. So I do think it’s important to emphasize both the photos and the txt should be done before driving off the lot.
DONNA SThey don't answer their phone. I called twice to make sure they'd be available for an early drop off but they didn't answer. I drove by first to make sure they were available for U-Haul drop offs. When I returned with the truck he wouldn't check in it because it was raining (it was forecast to rain all morning). I went ahead and made a video before I left to cover myself. I received a drop off receipt not long after leaving, so it still got checked in after I left, and in the rain. I asked about the mileage estimate being too low for the trip since I had entered both addresses for the move when I made the reservation, and didn't make any detours, and it was still 12 miles over, but he wasn't at all helpful. Clerk wasn't very friendly during either interaction.
JAMES HFriendly and helpful service. No improvement needed.
PAULA W