Everyone, every policy, every rental place need to be on the same page. We were told this, but when you call uhaul we are told that. I thought calling would be faster and maybe more precise on pricing and location, but no the lady that set us up, set us up for failure. I only had so much time to pickup a shipment a couple of hours away from where I live, figured I'd rent a uhaul, pickup shipment, and leave the uhaul close to my store so that I could have my shipment put out on the floor before closing. But because the rep did not do as I asked her for the pick up and drop off of the truck, a 2 hour job turned into a 10 hour job. Uhaul got what they wanted meanwhile costing me out the ass on time and money. Oh did I mention the truck was on E when I picked it up? And was told to make sure I put gas in it when I drop it off and I would get a credit!!! 6 days later I haven't heard a word from uhaul!!! Good bye uhaul you will never have the pleasure of my business again
terry C.
Karki LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Frankfort, KY 40601
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- 3,0 - Cote moyenne des clients
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ashley D.Staff was very helpful but the location is difficult to pull out of. Lots of traffic and no traffic lights at the location to easily pull left.
Curtis F.The location was changed and the mileage had not been updated. The guy at the service station was busy but did his best to help us.
David J.Second rental within a week. This experience was better. They were both good, but the first experience took longer than expected when I'd completed an application online. Ver pleasant place to do business with.
Elizabeth M.