I was very anxious because I was not able to return the truck when scheduled. I was upset and frustrated, but the receptionist/dealer was very helpful and understanding and I was able to finish moving with less anxiety.MARY O.
Trailer Rental & Towing in Frankfort, KY at Storage Pal
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Frankfort, KY 40601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Frankfort, KY 40601
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I paid for a dilly and there was no dolly in the uhaul and it was also dirty inside the uhaul I had to clean it before moving.Christina S.
I dropped off the truck as I was supposed to and tried to do the return verification by the phone like normal but it said that location wasn't eligible and they still charged me 20.00 then charged me for the 1.9 miles over when I had to drive out of my way to pick up the truck and they chose the return location furthest from my house instead of the one right down the road and the drop off location was not easily visible nor well lit so it was harder to find , nor did the sign say storage pal so that was confusing as wellJeremy S.
Maybe put a sign at lot where trucks are parked, giving direction to office around the corner. Thanks DrewDiamond P.
The lot was nothing but a muddy grass lot very nasty to try to park a 26ft truck in. The gentleman stated just park it over there. Didn't even inform us he was leaving so after we parked it went to go give key and the office was closed so we used drop box we didn't know we had to go through the app to drop off so we had to come all the way back half an hour drive just to take photos for the app.Whitney A.
The return process is really complicated by the back and forth directions required by mobile pickup and the distance from office-to parking-lot. I'll know better next time.Bruce B.
Mrs. Star was very pleasant and helpful!Brad H.
closed when I got there but Domaine open up and told me what doTodd D.
I reserved the truck about 3 weeks in advance. I was told that I would receive an email with the confirmation and pick up location. When I didn't receive an email, I returned to the location and was told that I would get a text message regarding the pickup location and confirmation. When I didn't receive a text, I went to another U-Haul location. They were able to locate my information about the rental truck. I was told to pick up the truck at a their location. When I arrived, they couldn't process my rental order on the computer. They could not load the driver's license onto the program to process the rental. After about 2 hours, I finally got the key for the rental truck. By this time, it was 5:30 and the man went with me to the truck. The truck had a flat tire and the cab was dirty. There were peanuts and chip crumbs on the floor. I used several clorox wipes to clean the cab. Considering there is a COVID-19 outbreak, that cab should have been sanitized. In addition, I had to call the 800 number to get someone to replace the flat tire. Each time I talked to someone, I was put on hold for several (10- 20) minutes. Around 8:00 a man finally arrived to change the tire. I was at the U-Haul rental from about 3:30 - 8:30 trying to pick up the rental truck. I will never use this company again. The company should not charge for this rental. I received nothing but horrible service throughout the experience.TAMMY B.
We were charged a $20.00 fee for returning truck on Sunday. It was not stated we would be penalized for returning truck early. If this is the case will not use Uhaul again. Spent over 600.00 on this truck.Barbara V.
Online return did not work. We attempted several times from two phones. Called Uhaul directly since it was after hours at this location. There was a message that said their system was down. I will be requesting that the fee be returned to me. Other than that, the rental experience was great!Keenan B.
It is easier to speak to someone than use the app. The location of the truck and the keys are two different spots and difficult to find. We rented a dolly but it was not in the truck for use.Eric M.
Thank you!Eric W.
Don't need to do anything it was a great experience.JIMMY C.
I would only recommend this location because Natasha Starr went above and beyond for me. As far as for Uhaul I was not too happy with the service of getting a truck. I made reservations 2 weeks prior to moving. I was told that I would get a phone call 5 days before pick up date. That never happened. I did receive an original email of the pick up to be in Shelbyville like I requested. When calling the location I was told that UHaul had reached out to me to move my pick up to Louisville. That was not acceptable. The lady at Horizon Storage said that she could give me one of her bigger trucks if I didn't mind taking that. I agreed to this. On Friday afternoon around 3:30 p.m. I got a text message from UHaul saying my pick up had been changed to Frankfort, once again this was not acceptable. I then called Frankfort - Storage Pal and at first she didn't even have a truck for me, so you can only imagine at this point I was freaking out, because I had already planned to move my daughter to Richmond, KY Saturday morning. She did some calling and found out that they did transfer her a truck. She was able to set up the 24/7 service for me because I needed the truck by 9:00 Saturday morning. I will say some work does need to be done on the 24/7 application. Everything on my end was telling me that my check in was complete, but it would not give me a code for the lock box. Thank goodness the owner of the company I picked up the UHaul from was still there he was able to call Natasha and she got me squared away on her end from her home.! That I'm very thankful for! The truck that we were given needs some type of service done to it, because it shook so bad if you got up passed 55 mph, so needless to say I had to do 50 mph all the way to Richmond, KY normally takes about 1 hour to get there it took 1 hour 45 mins.TRICIA M.
This was a great location with a very knowledgeable and customer oriented agentJeffrey J.
Better directions to facility!!! Very confusing, obscure location. Personnel were very helpful, improved my rate over what I'd come up with on internet (which is something you should correct at your end...options arent offered on line)Deborah B.
Very happy with the rental experience.David S.
Location is a very welcoming environment. The are very helpful and knowledgeable. They made sure everything was ready to go when I got there.Blake B.
I called and she had it ready for me when I needed it She was really niceKathy T.
Fix your mobile check-in. You claim it "will make your pickup twice as fast" but in reality, delayed me by more than 25 minutes because the app was sluggish, getting credentials approved took FOREVER, and attempting to do the return online was pointless. App crashed at least 4 times and I abandoned it after that.Michele B.
Nothing it was easyBilly C.
Great service.. was very pleased..Thurman M.
First off Uhaul changed my location for pick up and drop off. When I went to pick up the app was not working. I had to wait an hour for the location to open to get help. The employee was amazing and very helpful. Once we got the truck to the location we fou d prescription pills and a marijuana grinder in the truck. I'm glad we didnt get pulled over because I would have been responsible for that which was not mine. Lastly, when dropping off we had trouble with the app again. Very dissapointed.Michael R.
Nothing it was greatBilly C.