Elected to use the U-Haul app as opposed to customer service for the first time and it proved to be a mistake, primarily because of location. The trucks were essentially located around the corner from the actual office, out of view. Eventually located the office only to have to do a pre trip inspection around the truck while raining in a muddy lot. Maybe throw some gravel. Ultimately the truck with insurance for a same day inner-city move was closer to $100 than the $20 advertisement. Tried calling the office during business hours numerous times with negative contact. Some of the issues were undoubtedly the unfamiliar territory of using the app and weather but next time I guess I'll stick with a customer service representative for questions or concerns for a more effective and efficient rental experience.
William B
Storage Pal
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Frankfort, KY 40601
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- 4,0 - Cote moyenne des clients
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Site was not marked at all well. No signs. No other uhaul there. Cell service left me just 1 bar that would go in and out. Was very unclear where to leave the UHaul. Too remote. I didn’t feel safe in the area esp without reliable cell service.
Molly IVery accommodating & great service
LeeAnn CArea manager was AWESOME! Excellent communication. Easy pick-up, and everything we needed was provided. A++
James WDropped U-Haul truck off after hours.
Brenda H