The vehicle is rented from this location was in dis repair. On my way to use the vehicle it broke down and would not restart causing a huge delay in personal schedule for myself and parties involved with the usage. Roadside emergency tried to help but dropped the ball and was having issues location tow, emergency help, and a swap out vehicle. I paid twice for the same rental. And was told by uhaul help number I wasn't supposed to be charged for swap out and to call them back and dispute. Your truck broke on me, delay myself and a few others for a half day, then proceeded to charge me again to get another truck and after all that was said and done I was supposed to call around and chase my money.
TREVOR K
Ace Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Freeburg, IL 62243
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Absolutely nothing you did it all already. You have good teams in place while proving good equipment you just need good customers.
MICHAEL OI originally made my reservation for Columbia, IL which was close to my home and convenient for me. The DAY BEFORE pick up I got a notice that the equipment I needed wasn't going to be available at my location so instead I'd have to completely rearrange my schedule the DAY BEFORE I was scheduled to move and travel 60 miles out of my way to go to Freeburg, IL to pick up the truck and that was rather inconvenient. I also had a tow hitch reserved but I was informed that the tow hitch was going to have to be picked up from yet another location in Belleville, IL which was another 40 minutes out of my way. The inconvenience of having to change my moving plans to pick the truck up a day earlier than expected and having to go out of my way for the truck was not very satisfying, it was actually infuriating and stressful. I also had to cancel the tow hitch that was to be picked up in Belleville, IL as it was in the other direction of our way of travel. It would have been way more convenient if the truck and tow hitch could have been delivered to Columbia, IL for me to pick them up. I ended up having to rent a tow hitch in Missouri on our way to Colorado which was not only still inconvenient but it costs three times what the original rental of the tow hitch was. If the rental truck and tow hitch could have been delivered to the Columbia, IL location it would have made my experience with U-haul way better. On top of this, I ordered 24 blankets to help protect my furniture in the U-haul truck and instead U-haul only had 8 blankets for me at the pickup location and I didn’t know this until I picked up the truck. I didn’t have time to go buy more blankets and protection for my furniture and almost every single piece of furniture was damaged in the move. Overall, the experience was incredibly stressful and I’m very disappointed in the fact that on my last day in Illinois I had to spend it running around trying to find what I needed instead of it being ready for me at the location I reserved it from. Moving is stressful enough, and I will never do business with U-haul again based on this experience. *I will say, the customer service in Freeburg, IL was great and they tried to get me what I needed. My problem is with the fact that I was supposed to pick it up in Colombia, IL and that location failed to meet my reservation or provide me with anything that I needed.*
Jolene LIt was easy and quick to rent because I have rented before so my information was in the system. It would be helpful if the gas was full already at pickup. The truck gas indicator came on right after I drove off the lot. The gas sticker should say which side the tank is on and how many gallons equals 1/8 tank, 1/4 tank, 1/2 tank, etc.
DEBORAH CI entered everything a few days before on line and they were not prepared for on line pick up so it took longer than anticipated they were great but the in line system does not appear to be effective when ordering
Jeanette H