In the communication, it should be called out specifically that user can complete all the tasks via UHaul app. In addition, make the call-out blatant as customers that have used Uhaul before will utilize more in-person connection versus app. Lastly, if this self-service could be done within the app without installing that would be even more user friendly.
Carson D
American Self Storage Of Gahanna
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Gahanna, OH 43230
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe self-service option for this location was challenging. Thankfully I was connected to Madison via the U-Store customer service line. She walked me through the process on my phone as the app would not send me my verification code to my phone. The main issue was that the PIN location for the truck was in a field next to the Self Storage location. I had to walk around the building through a field and try to find the PIN. It was quite strange. Once I found the PIN, the app was easy to navigate. Madison stayed on the phone with me the entire time, which was so nice. I also struggled unlocking the MasterLock. All in all, the truck itself worked well and was the perfect size for my son's apartment move in - just the initial process was stressful and very time consuming.
Michelle WGas in contract said tank was 3/8 full. Only a 1/4 tank of gas was in U-Haul upon pickup. They made me pay extra money upon drop off. Terrible service from original location that never had the truck and second location that has the keys in a lock box. Would not recommend. I felt scammed.
Jonathan AQuick and easy mobile pickup/return process here.
Kristopher FThe only issue I had was the pictures wouldn’t upload to the app. Did an online chat and they sent a link. Everything worked perfect after that!
John H