the experience was horrible. the truck I rented didn't have a key, had to spend a total of 1 hour on the phone with customer service to switch trucks which put me behind in my scheduled rented time. finally rented a truck, moved, had to run back to make sure my car wasn't locked in the gate. then to get charged a whole month later for 11 extra dollars is insane for this horrible experience. worst U-Haul experience I've ever had. 0/10 would not recommend this location to a friend.
DARIUS W
Knightens Properties
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gary, IN 46408
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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My only suggestion is providing the code to access the truck keys with the receipt. It wasn't clear I needed to call the number provided to get the code; once I called, the code was not immediately ready. I had to wait 15 minutes. Overall, the process, including the app, was really good.
TREVOR HThe man who rented the UHual to me was not there when I arrived. When he finally did show up he did not tell me he was there. He made me go into a very dirty camper where he sat there complaining that he could not get his internet working. He could not find my reservation and it took over an hour for him to get my information into the computer and get me on my way... he had zero supplies that were supposed to be available so I had to go without using a dolly for my appliances when moving. When he asked how long I would need the UHaul I told him 24 hours and he only scheduled me for 5 hours. This was the worst UHaul experience I have ever had and I am extremely disappointed in the service that was provided.
SHANNON JOnly thing I didn’t like was the fact that you cannot return to a location near you. Had to drive 35 minutes away to return. It was a location 4 minutes away. But overall everything was ok. Will use again. Thank you
TAMARA BClear upfront pricing
Lester L