A more thorough check of the equipment you are providing to the customer is needed, along with better customer service. Truck had a low tire (35PSI, but should have been 80PSI) and a headlight out. Called customer service and explain the problem. When I was put on hold, we were disconnected. No call back from customer service was attempted on UHauls part, even though he had my number and there were big concerns with the truck that involved safety. I rented 6 mattress pads that were not provided. Received no communication from the company. Overall, I was very disappointed by this service.
VICTORIA S.
Schocks Towing Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gilberts, IL 60136
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- 4,0 - Cote moyenne des clients
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Everything was great... Have used this location a few times and never had any problems grandma great place
Greg H.Everything about this experience was a struggle. I am so disappointed. I requested a pick up at an open facility. We struggled with the locater working -opening the key box - and the battery was DEAD IN THE TRUCK - lost an hour of daylight. Called uhaul & NO ONE ANSWERED - was on HOLD - thank God the shop owner happened to come by -he was hesitant to help because his shop was v CLOSED ON A SUNDAY & when we returned same issues with the UHAUL APP. Very disappointed.
Jennifer D.Easily reached by phone and very helpful.
Judith Z.Great app!! Very easy... Everything went very smoothly
Greg H.