An email sent to me 2 days before pickup stated the local store in Hale would be contacting me regarding details of picking up the truck. The email never arrived. There was complete confusion from picking up the truck to returning it. I never received an email, phone call or text providing me the code to unlock the key box. I had to contact the Hale office and eventually I was given the key. NOTE: the staff that assisted me were very helpful. When I returned the truck, the store was closed (no problem there) but I still had no code to unlock the key box. I had to leave the key in the truck glove box. There seems to have been a breakdown in communication somewhere along the line. I recommend improving it.
Al B
Rogers Of Hale
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hale, MI 48739
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Wasn’t ready for me and extra equipment needed was theee and ready I had ordered a 15 foot truck. They gave me a 26 foot truck at least they gave me the price for the 15 footer but then I had to pay the insurance for the higher one. I got the better insurance because my driveway has lots of trees they didn’t seem to understand that they should’ve insured it.
RALPH MCheck in was not user friendly took almost a hour to check in and take the truck
Sandra MTrailer worked great!
DONALD PGreat experience, went above and beyond to ensure I had a safe move!
Tiffany V