Tell people they can drop off at any uhaul property. I put fuel into truck before dropping it off. I drove up and down pass the location 3 times. The lite up rotating bill board sucked!!! I believe I was charged the fuel rate because I drove so much tring to find this uhaul place. I have pictures of first and last milage and fuel gage. They are the same in fuel range from when I picked it up to dropped it off. I'm very very disappointed and not sure if I'll ever use uhaul again. I have to use some moving rental company in the near future but will be looking somewbere else. I'm very upset. On the plus side the young lady in this office was very very helpful with me finally this place and was very nice.
STELLA B
Heartland Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Harrah, OK 73045
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I would recommend putting a sign out closer to the street. I almost missed the place since it sits so far back from the road. You can't really be looking everywhere to find a building when you're trying to take care of a large truck that has been rented.
Daryl BI originally reserved a 26' truck. Received a call the next day and was told it was not available and that I would need to pick up at another location that was almost 20 miles away. Opted for the 10' truck that was available at desired location. Received a call the following day stating that truck was not available and I would again have to pick up at a location almost 20 miles away. Was told by agent that they could not offer price guarantee credit since it was an in-town tow. I did not feel I should have to spend 0.89/mile and gas to pick up that far away. Finally spoke to a supervisor who informed me that the 10' truck was down for maintenance and needed the tire changed, but assured me it would be available. I did get to pick up from desired location (less than a mile from where I was moving from and 4 miles from where I was moving to). Moving is stressful enough, but to have to deal with this in a 24 hour period was ridiculous.
Sandra FMary was awesome !!!!!
Jack TGuy working counter was rude
Anthony E