The gentleman who helped us was friendly and kind. We mentioned needing a lock and he provided a used one for free! There was a starburst in the glass windshield when we rented- forgot to mention that to him. Just wish it had been a little cheaper - we should have asked about a military discount for my dad (79 / Navy Vet). Would highly recommend the Heber Springs location for hometown friendliness.
KARRABI M
E Z Pawn & Audio & Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Heber Springs, AR 72543
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Our experience with U-Haul was incredibly disappointing and unprofessional. About 12 hours before our scheduled truck pickup, we received a call informing us that we would not have a truck because the employees had forgotten to leave the keys in the truck the night before. Instead of taking responsibility, the representative compared the situation to "forgetting to leave keys under the mat for a friend," which is not an appropriate comparison when customers are depending on a rental truck for a scheduled move. When I expressed that this was unprofessional, I was told it "wasn't their fault" and that there was nothing they could do. There was no meaningful apology or effort to make the situation right. As a result, I had to drive an additional hour each way to another U-Haul location just to get a truck, adding unnecessary stress, time, and fuel costs on an already hectic moving day. Moving is stressful enough without having to worry whether your reserved truck will actually be available. This experience showed a lack of accountability and poor customer service. Unfortunately, after this experience, I will not be using U-Haul again and cannot recommend them to others.
Anna RLiked 24 hour drop off.
Mark KI had to drive an hour to pick up the truck. I made reservations in my hometown (Searcy,AR) in advance so that it would be convenient. It was inconvenient to have to arrange a pickup elsewhere. However, all employees we’re understanding and nice.
Gary ENothing it was great!
Tristan T