The U-Haul locations are ok. Never had an issue. What I have had an issue with is U-Hauls IT/backend infrastructure. For a company that has been in business for over 80 years, you would think they would be able to get it right - and they have not! For example, when you "reserve" a truck you really are not reserving a truck - you are expressing a "preference"! WTF is that? Literally I made 3 "reservations" in a row and all 3 times they called the day before and said that location doesn't have the truck, but you can get it at X. WTF? The 1st time, I was able to accommodate it. The 2nd time, I could not - the new location was too far, so I had to cancel everything and reschedule. The 3rd time it was basically down the street from my original preference. Also, the Moving help section is messed up as well - you cannot communicate a specific load/unload time - only Morning, Afternoon or Evening. And, once I selected Morning for the 1st helper, it would only take morning for the 2nd! The dates are pre-selected for you and they assume that you are loading on the 1st date and unloading on the last date - not a good idea. Let the customer input both dates! Do better, U-Haul.
Brian J
Island Lake BP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Island Lake, IL 60042
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I had a fantastic experience picking up my rental from Island Lake BP, and the staff were absolutely awesome from start to finish. Smooth check-in process**: The team was quick and friendly, making the whole pickup feel effortless. Helpful and knowledgeable staff**: They answered all my questions clearly and offered great tips to ensure a safe and efficient move. Great attitudes**: Every team member was positive, welcoming, and went above and beyond to assist. Well-organized facility**: The location was clean, well-stocked, and easy to navigate, which made the pickup experience stress-free. Excellent communication**: I received all necessary information upfront and was kept in the loop during the process. If you’re in the area and need a U-Haul, I highly recommend stopping by Island Lake BP. The staff’s Awesome Attitude and professional service make renting a breeze.
Khurram GThe staff at the BP were very friendly
Erwin CThe process was smooth and the staff was excellent. So convenient.
Amy HEverything worked well. DG, I think that was his name was very helpful
John V