I'd recommend the Exxon location in Jacksonville, though my overall experience with the process wasn't great. The staff member who helped me at Exxon gave me excellent service - my complaint isn't with him, but with U-Haul's process itself. I made a truck reservation about two weeks ahead of time. When booking a one-way move from Jacksonville to Tampa, the system only offered four eligible pickup locations. But when I arrived, I discovered my reservation had been switched to a different location without any notice. I don't understand why the change happened, but what really bothers me is that U-Haul never called to give me a heads-up - something like, 'Sorry Mr. , we need to move your pickup location because of an issue.' Instead, I only found out about the change when I showed up. That lack of communication is where U-Haul really dropped the ball.
ROBERT C
Exxon Jacksonville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Jacksonville, FL 32225
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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My issue wasn’t with the location. Rather, the app. I set it up the day before. But, picking it up took over two hours. First app issues, then they gave me a different truck than on the order. They did not have my appliance dolly. The wasted hours, then rain, put us way behind schedule. Couldn’t use the truck til the next day. We called, to let them know that I would be late. Somehow, my $39 rental turned into $500. I even filled it with more gas than it had originally. But, got charged anyway. Supposedly, the cost factor was mileage. I think it still had me under the first truck. Because there is no way I drove 300 miles. I am not happy and have spent more that it would have cost me to have just hired movers
STUART CReserved a U-Haul truck and was contacted for a free upgrade to a larger truck.I accepted the upgrade and showed up to find the location didn’t know I had a truck rental at all. They sent me 7 miles down away so now I’ve paid for 2- uber rides. 2 hour delay. This location help completed the rental but the truck was not clean and the check engine light came on about 5hours into the trip. Luckily nothing major. The starting gas was 1/8th of a tank. I dropped truck off at the destination with 1/4 tank and same cleanliness. I was charged additional $25 cleaning fee and $25 more for gas. Terrible experience and the last time I’ll use it.
GREGORY LNothing. Easy in and easy out!
Thomas KNo requested dolly, rude workers who I had to call 36 (yes, 36) times to get them to actually close my uhual rental window. Worker of the gas station snatched the keys and insisted I didn’t have to do any of my checkout protocol in app (taking pictures, dropping keys in box) and said he would close the rental window, but I woke up this morning and the app said I still had the uhual. Insanely unprofessional, yelling at consumers, never using this location again this was hell.
Storm K