My issue wasn't with the location. Rather, the app. I set it up the day before. But, picking it up took over two hours. First app issues, then they gave me a different truck than on the order. They did not have my appliance dolly. The wasted hours, then rain, put us way behind schedule. Couldn't use the truck til the next day. We called, to let them know that I would be late. Somehow, my $39 rental turned into $500. I even filled it with more gas than it had originally. But, got charged anyway. Supposedly, the cost factor was mileage. I think it still had me under the first truck. Because there is no way I drove 300 miles. I am not happy and have spent more that it would have cost me to have just hired movers
STUART C
Exxon Jacksonville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Jacksonville, FL 32225
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Reserved a U-Haul truck and was contacted for a free upgrade to a larger truck.I accepted the upgrade and showed up to find the location didn’t know I had a truck rental at all. They sent me 7 miles down away so now I’ve paid for 2- uber rides. 2 hour delay. This location help completed the rental but the truck was not clean and the check engine light came on about 5hours into the trip. Luckily nothing major. The starting gas was 1/8th of a tank. I dropped truck off at the destination with 1/4 tank and same cleanliness. I was charged additional $25 cleaning fee and $25 more for gas. Terrible experience and the last time I’ll use it.
GREGORY LNothing. Easy in and easy out!
Thomas KNo requested dolly, rude workers who I had to call 36 (yes, 36) times to get them to actually close my uhual rental window. Worker of the gas station snatched the keys and insisted I didn’t have to do any of my checkout protocol in app (taking pictures, dropping keys in box) and said he would close the rental window, but I woke up this morning and the app said I still had the uhual. Insanely unprofessional, yelling at consumers, never using this location again this was hell.
Storm KVíctor Soto went above and beyond to help me in a tough situation. The rental location didn’t have the dolly I needed, and instead of just leaving me to figure it out, he stepped in and handled it with professionalism and urgency. I had to put extra miles on the truck searching for one, but Víctor stayed involved, made sure I was taken care of, and turned a frustrating experience into a manageable one. His commitment to customer service and willingness to go the extra mile truly stood out. Highly appreciated and strongly recommended.
Yilban M