Had made an appointment to pick up 6x12 tandem trailer at the Vidor Tx location. Waited 1 1/2 hours for someone to come. After several phone calls and voicemails to the posted phone numbers and no one returned my calls I was directed to another location in Kountze Texas. The first trailer I was assigned had a bent tongue. I showed this to the employee and he insisted I take it like that. I told him no and he assigned another trailer to me. I was told I would drop the trailer off in Fredericksburg Texas. When the return date came I was told to drive to Harper Texas to return it. An 80 mile additional round trip for me. I completed my contract obligations and later found out that I was charged an extra day of $30,8 for no reason. I called U-Haul and reported this. Was promised I would be credited for this extra charge. Still haven't heard back from anyone.Dwayne C.
Shop n Go 3
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kountze, TX 77625
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The only good thing about this u-haul rental was that the drop off location had adequate space for me to park a truck.Christian R.
Owner in charge was not at the location. He sent a worker to help me get the trailer hooked up and that worked out fine. I talked to the owner on the phone asking about the 12 blankets I had reserved: Him: We don't have any blankets Me: Yes, you do. I can see them in the window. Him: I don't have a key to get in the building. Me: Hmm, that doesn't make sense. Him: Do you really need the blankets? Me: Yes, I'm moving antique furniture. Him: Can't help you, yada, yada, yada Me: You have to help me. Him: I'll check something and call you back. Ten minutes later he arrives at the facility, opens the door and gets the blankets for. WTH was all the lying about? I assume he just didn't want to make a trip up to help me.Brian C.
The uhaul leaked on the driver's side driver got very wet while it was raining. When went to pick up uhaul. Had to clean out the trailer. It was in need of sweeping outcarolyn M.
We scheduled pick up at 10am, but no one was at the location when we arrived. I called and he was at another location so he sent his sister with the truck key. She showed up 10 minutes later and gave us the key and drove off. We had to hook up the car dolly ourselves! They didn't have the appliance dolly we ordered. After hooking everything up and driving to our house the tail lights stopped working. Tried to get it fixed but Uhaul customer service is a joke. Was on hold for a total of 2 hours (got disconnected after 30 mins on hold 3 times). One tire on the car dolly started throwing chunks of rubber so we decided to pull into a Uhaul location in Marshall, TX. We worked with the person there to call around until we got everything figured out. Took about an hour to get everything fixed and us back on the road. Absolute WORST experience I've ever had with Uhaul!Jenny E.