The app was very user friendly and efficient and would have been alot less headache from the jump. The key box was empty from the previous renter so I called and was given another code for the second box and that one was also empty. The woman I spoke with was very nice and kept apologizing about the inconvience of the key boxes. So we then decided to drive to another location to pick up a different truck because they were waiting to hear back from the prevoius renter as to where the keys truck were rented was faulty and caused us more stress than anything else. The air conditioner would cool sometimes and then stop. The truck wouldn't crank one day and It caused me to need more time to get our things to our new shop
Amber G
Shop n Go 3
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kountze, TX 77625
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Darin CTruck was given to me nearly completely empty on fuel. I had barely enough to make it to a gas station. The battery was bad and required a jump to get out of the lot, then again at the gas station, then again leaving to move. Awful experience and I will be avoiding U-Haul as much as possible going forward.
Nathanael BHad made an appointment to pick up 6x12 tandem trailer at the Vidor Tx location. Waited 1 1/2 hours for someone to come. After several phone calls and voicemails to the posted phone numbers and no one returned my calls I was directed to another location in Kountze Texas. The first trailer I was assigned had a bent tongue. I showed this to the employee and he insisted I take it like that. I told him no and he assigned another trailer to me. I was told I would drop the trailer off in Fredericksburg Texas. When the return date came I was told to drive to Harper Texas to return it. An 80 mile additional round trip for me. I completed my contract obligations and later found out that I was charged an extra day of $30.80 for no reason. I called U-Haul and reported this. Was promised I would be credited for this extra charge. Still haven’t heard back from anyone.
Dwayne CThe only good thing about this u-haul rental was that the drop off location had adequate space for me to park a truck.
Christian R