When we first set up the rental of the trailer it was supposed to be dropped off at this Lewistown location. After we pick the trailer up in Baltimore it told us we had to take it to benner Pike State college which is 80 mi round trip an hour and a half. At which time I called the toll free number I actually called that number three times throughout this transaction. They told me that there was no where in Lewistown to leave it and I said well then I'll keep it at my house for a couple days until there is because there's no way I'm taking it to State college lo and behold in less than a minute he had me a place at the Lewistown office to set it. We got down there there was only four trailers on that lot. So I'm not sure what that was about. We went down there we were supposed to have it there by 11:00 to drop it off no one was there till 11:00 we were there at 10:00 so we sat it in the lot took a picture of the license plate and took a picture of it sitting there when I called the toll free number again and told her what we did she said somebody will be sending you a receipt I never received anything. This is probably my last time I will ever use U-Haul how do I send that do I go f****** do that
BONNIE W
Stoicheffs Auto Parts Lewistown
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lewistown, PA 17044
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The truck was filthy dirty, windows and mirrors
Peter CWhen I opened the lockbox to get the truck key, the key was not there. I had to wait over 30 minutes for someone to arrive so I could get the key. The truck's A/C was not functional, and I drove over 700 miles with the windows down, which was unpleasant.
William OI booked my reservation weeks ago. Shouldn’t take a 30 minute process to check in. I’m 28 and opted for the insurance, not sure why I had to have a second person confirmed and verified if I was the only person driving the truck. I booked weeks ago and somehow the few things I wanted with the truck, the dolly and furniture pads were not provided to me. The drop off was another 20 minute process even though I was 2 hours early. I shouldn’t have to share my location of the truck and take several pictures to prove it’s where it is. You have my card on file, if I lied then charge me. Speaking of, pretty horrible experience when the truck is advertised as $39.97 and by the time the taxes and fees were tacked on I paid triple that at almost $120. I WAS STILL CHARGED THE MONEY FOR THE DOLLY AN FURNITURE PADS I REQUESTED BUT DIDN’T RECEIVE. If I didn’t need a dolly I wouldn’t have requested one. It made moving a lot harder without it. Would not recommend uhaul to anyone I care about. Slow service, hidden fees, and you don’t get what you pay for anyway.
Kyroon CHi this was my second time using a uhual from the same place. This time around the uhual needs a lot of mechanical maintenance. It seems like the transmission is going out and also the breaks. It was a bit of a acary 2 hr drive. I wasnt sure it it was going to make it. Going down hill was the worse i do recomend uhual but that truck needs helps.
JOSELYN C