There was a small â€œtrayâ€ in the bed of the trailer but nothing I couldn't easily take care of. Although I rented a 5x9 trailer, Cupps auto had a huge selection of trucks on the lots and were a joy to do business with. Looking forward to doing more business with them if needed.ROBERT L P.
Trailer Rental & Towing in Martinsburg, WV at Cupps Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Martinsburg, WV 25401
Services dans cet établissement :
- Lun - ven : 10h am à 2h pm
- Sam : 10h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Martinsburg, WV 25401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The pickup process was awful!! It took two of us almost 45 minutes to get the code to get the key for the truck, The owner of Cupps walked by and offered no help. He said sometimes the process is easy, sometimes not. We had to make 3 calls to their headquarters. Of course, that came with being put on hold for however long! The experience was terrible!Steven B.
Fix the 24/7 site. It is not user friendlyRonald C.
More light where the trucks are stored for late night drop offMike N.
1st get a location that can have Wi-Fi for the customers to use. Not go up a hill to get a signal. The man that was working that day WAS RUDE and UNPROFESSIONAL! Told me that I would have to go online to retrieve my rental and must walk up a hill to get a signal. After an hour trying to get my truck from Share Truck, I gave up and called the call center to cancel my reservation. I will never go to them ever again!CARLIA JEAN G.
The check in and check out we're all online. When checking in, the online routine did not work right and I had to start a new reservation. When completed, I was supposed to receive a code to get the key. I did not. I called uhaul and was on hold for 20 minutes. Finally someone at the location provided me a key. Because the person that handles the rentals was not there, it took 45 minutes to get the truck. That's unacceptable. The checkout went fine, although very time consuming.GARYMICHAEL J.
My pickup time was 10am and I showed up at 0930, the gentleman told me he didn't do the rentals and he would have to call her. I waited 45 minutes and then checked again. The trailer was located up in the snow and was covered. He finally came out and hooked it up it had some damage I say after I got the snow off of it. He finally called a lady on the phone who seemed busy with her children and was very inattentive to my order. I told her not to add the damage but it came out on the invoice after she ran my credit card and I questioned the amount. She argued about what I had told her and so I advised I would deal with corp. on that charge. Since it had snowed and they were calling for more snow to travel back to NM from WVA I asked for 4 extra days which she said was fine. On my way to the house I called UH corp to try and get the issue resolved and was on hold because they were very busy with all the bad weather. The lady was very pleasant and advised we could address the refund after the drop off. By the time I got off the phone the text with my agreement and damage info had expired so I just took a pic of the minor damage on the trailer. The rest of the trip was quite an experience with bad weather but UH corp was mostly accomodating.JAMES S.
Pretty Smooth.KEVIN JAMES C.
The women Paula who helped me was super nice and the man who hooked up the trailer did a great job .DANIELJ S.
Fix headliner falling downDerek K.
Disorganized and wasted my time a lot.Irene M.
I lived more than an hour away so the drive to get the u-haul was over 2.5 hours. The capacity of the site was limited so I had to wait near a half hour for my turn in line to complete the rental that I had completed online before I arrived. On the positive side, the person who did complete the rental agreement was very pleasant.David S.
The app wouldn't work for me and so I tried checking in from the website, couldn't get that to work either so had to call into customer service to get checked in and pick up the truck it took me almost an hour with hold times. People on site were very nice but I wouldn't recommend anyone to use the automated system.CHASITY RENEE V.
It was a simple drop off of a trailer on a Sunday while the store was closedrichard F.
Had a 10am appointment and no one from u-haul showed up. Someone from the auto shop got ahold of u-hula and hooked me up 30 minutes later. Would be nice to have a representative from u-haul arrive on time for there customers.Kenneth S.
Your instructions for after hours pick up and delivery were very confusing and difficult to find. I bought fuel and brought the van back to the store an hour before the deadline, but I could not locate any messages on my phone with instructions for returning the van. I could only find email messages about picking up the van; none about dropping it off. And none of the messages from uhaul had any information or links or phone numbers to call for information. So I parked the van in the same parking spot where I found it, cleaned the van, took a photo of the dashboard to show mileage and fuel level, and out the key in the â€œreturn keyâ€ drop box by the front door. When I got home, I saw a separate text message with a link for information for checking in the van. Too bad I couldn't find it with the email messages about picking up the van. Then Uhaul charged me $20 for not following directions in returning the van. You could do better if you made it simpler for your customers to follow your procedures. Many of us want to follow the rules, but you need to do better in providing the information we need. Thanks.James G.
Let them know that you can drop it off when your done and go. Not to wait to see if anything else needs to be doneWILLIAM ROY JR M.
The self check in is a little time consuming, but the gal who checked me in was great.Jodie W.
Very easy to use. Staff very friendly.Michael B.
I always rent from Cupps Auto and will do so again. Friendly and professional service. Clean vans. Easy pickup and drop off. I would have liked to have seen masks worn by staff and customers during the pandemic. Overall, always a positive experience.ELEANOR JOSEFINA P.
Initial App contact is poor. Very tedious to check in and finally get the code to unlock the padlock, get the ignition key and begin.Paul B.
Cupps was beyond unhelpful. Counter service was rude, had no knowledge of anything pertaining to Uhaul. I will never ever recommend picking up a Uhaul from Cupps to anyone I know.Erin M.
Very easy process, friendly service.Zena L.
Rental was fast and simpleBilly B.
The lady who rented me the equipment was incredibly nice.Tom H.